Remote Customer Success Manager — Healthcare Staffing SaaS

Exclusively Remote; Cape Town; Remote; ZAR 60 000 - 70 000; Full time

Job summary

A leading tech company is seeking a Customer Success Manager to ensure healthcare-provider customers derive maximum value from their platform. This remote role involves onboarding customers, monitoring their success, and driving user adoption. Ideal candidates will have experience in customer success within a SaaS environment and strong communication skills. Competitive compensation and opportunities for career growth are offered.

Benefits

Collaborative team environment

Opportunities for career growth

Competitive compensation package

Qualifications

• 3+ years in customer success/account management in a SaaS environment.
• Experience in healthcare or technology sectors preferred.
• Strong ability to prioritize and manage multiple customer accounts.
• Comfortable working during the 4 pm-12 am SAST shift.

Responsibilities

• Onboard new customers through platform implementation.
• Monitor customer health signals to identify risks and opportunities.
• Conduct regular check-ins and understand customer goals.
• Prepare customer success materials and documentation.

Skills

Customer success management

Communication skills

Product knowledge

Adaptability

Tools

Salesforce

Gainsight

Zoom

Slack

Job description

A leading tech company is seeking a Customer Success Manager to ensure healthcare-provider customers derive maximum value from their platform. This remote role involves onboarding customers, monitoring their success, and driving user adoption. Ideal candidates will have experience in customer success within a SaaS environment and strong communication skills. Competitive compensation and opportunities for career growth are offered.