Remote Customer Success Manager — Healthcare SaaS (US Hours)

Exclusively Remote; Gauteng; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A growing tech company is seeking a Customer Success Manager to help healthcare providers maximize the value from their platform. You will onboard new customers, monitor usage, and drive satisfaction and retention. Ideal candidates will have over 3 years of experience in customer success roles, excellent communication skills, and the ability to work remotely during specific hours aligned with US clients. Competitive compensation and career advancement opportunities available.

Benefits

Competitive compensation package

Collaborative team environment

Opportunity for career growth

Qualifications

• 3+ years in a customer success/account management role, ideally in a SaaS environment.
• Excellent communication skills in English; comfortable with senior stakeholders.
• Comfortable working remotely during 4 pm-12 am SAST shift.

Responsibilities

• Onboard new customers; ensure smooth go-live.
• Monitor customer health signals and identify risk and growth opportunities.
• Conduct regular check-ins with customers regarding their strategic goals.

Skills

Customer success management

Communication skills

Proactive approach

Product knowledge

Tools

Salesforce

Gainsight

Zoom

Slack

Job description

A growing tech company is seeking a Customer Success Manager to help healthcare providers maximize the value from their platform. You will onboard new customers, monitor usage, and drive satisfaction and retention. Ideal candidates will have over 3 years of experience in customer success roles, excellent communication skills, and the ability to work remotely during specific hours aligned with US clients. Competitive compensation and career advancement opportunities available.