Remote Customer Success Manager for Growth & Adoption

Placements24; Sandton; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Fully remote work arrangement

Job summary

Placements24 is seeking an experienced Customer Success Manager for a fully remote role. You will support a diverse client portfolio across regions, including Sandton, ensuring customers achieve their desired outcomes with our products and services.

Your focus will be on building strong relationships, guiding clients through onboarding and adoption, tracking success metrics, conducting regular business reviews, and partnering with Sales and Product teams to maximize value and reduce churn.

Qualifications

• Proven experience as a Customer Success Manager or in a similar client-facing role.
• Strong communication, presentation, and interpersonal skills.
• Experience with customer lifecycle management and success metrics.
• Ability to work independently and manage a remote client portfolio effectively.

Responsibilities

• Build and nurture strong, long-term relationships with a portfolio of clients.
• Proactively engage with clients to understand their goals and ensure they are met.
• Conduct regular business reviews and provide strategic recommendations.
• Identify churn risks and develop mitigation strategies.
• Collaborate with sales and product teams to drive client adoption and advocacy.

Skills

Customer Success

Communication

Interpersonal Skills

Remote Portfolio

Tools

CRM Platforms

Job description

Placements24 is seeking an experienced Customer Success Manager for a fully remote role. You will support a diverse client portfolio across regions, including Sandton, ensuring customers achieve their desired outcomes with our products and services.

Your focus will be on building strong relationships, guiding clients through onboarding and adoption, tracking success metrics, conducting regular business reviews, and partnering with Sales and Product teams to maximize value and reduce churn.