Remote Customer Retention & Billing Specialist

Elvtr; Gauteng; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A premier online education platform is seeking a detail-oriented Customer Retention Specialist to manage client retention and provide administrative support. This full-time remote position requires excellent communication skills and the ability to multitask in a fast-paced environment. Join a positive culture with growth opportunities and enjoy benefits such as a competitive salary, bonuses, and free course access.

Benefits

Competitive Salary and Bonuses

Gym membership reimbursements

Mental health benefits

Generous vacation allowance

Free access to all our courses

Qualifications

• 1+ years of experience in sales, customer service, or a similar role.
• Excellent phone and email communication skills.
• Strong organizational skills and attention to detail.
• Experience with a CRM system is preferred.
• Ability to multitask in a fast-paced environment.
• Positive attitude and team player.

Responsibilities

• Handle refunds and client retention, addressing billing inquiries.
• Provide administrative support to the sales team.
• Respond to customer inquiries, providing exceptional service.
• Collaborate with the sales team on proposals and invoices.
• Coordinate with marketing, finance, and operations teams.
• Maintain accurate customer records in CRM systems.

Skills

Customer service

Communication skills

Organizational skills

CRM system experience

Multitasking

Job description

A premier online education platform is seeking a detail-oriented Customer Retention Specialist to manage client retention and provide administrative support. This full-time remote position requires excellent communication skills and the ability to multitask in a fast-paced environment. Join a positive culture with growth opportunities and enjoy benefits such as a competitive salary, bonuses, and free course access.