Remote Customer Experience Specialist - Hospitality

Placements24; George; Hybrid; ZAR 180,000 - 360,000; Full time

Benefits offered by this job

Fully remote work arrangement

Career growth opportunities

Comprehensive training on products and

Home office setup and internet cost支

Job summary

Placements24 seeks a Remote Customer Experience Specialist based in George, Western Cape, to deliver exceptional service from a home office. You will handle inquiries, resolve issues, and guide clients through bookings in the hospitality and tourism space, maintaining CRM records and contributing to a seamless customer journey.

Ideal candidates have strong English communication, problem-solving skills, and the ability to work independently in a remote setting while collaborating with

Qualifications

• Proven experience in customer service, preferably in hospitality or tourism.
• Excellent verbal and written English communication.
• Strong problem-solving and de-escalation abilities.
• Proficiency with CRM software and customer support tools.
• Ability to work independently and manage time remotely.
• Diploma in Hospitality or related field is a plus.
• Dedicated home office setup with stable internet.
• Authorized to work remotely from George, Western Cape, or nearby areas.

Responsibilities

• Provide exceptional customer support via phone, email, and chat to clients inquiring about bookings, services, and general information related to the hospitality sector.
• Resolve customer issues, complaints, and escalations efficiently and effectively, ensuring high levels of customer satisfaction.
• Assist customers with booking modifications, cancellations, and general travel arrangements.
• Gather customer feedback and provide insights to internal teams to improve products and services.
• Maintain accurate customer records and interaction logs in the CRM system.
• Proactively identify opportunities to enhance the customer experience and build customer loyalty.
• Stay up-to-date with industry trends, company offerings, and tourism destinations.
• Collaborate with other departments to ensure a cohesive customer journey.
• Achieve KPIs related to response times, resolution rates, and customer satisfaction scores.
• Contribute to a positive and supportive remote team environment.

Skills

Customer service experience

English fluency

De-escalation

Problem-solving

Education

High school diploma or equivalent

Diploma in Hospitality or related field (preferred)

Tools

CRM software

Customer support tools

Job description

About the Role Our client, a leading online travel agency and hospitality services provider, is looking for an exceptional Remote Customer Experience Specialist to join their expanding team. This role is based in George, Western Cape, but is a fully remote position, allowing you to work from the comfort of your home. You will be the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring a seamless and positive customer journey. The ideal candidate possesses outstanding communication skills, a passion for service, and a deep understanding of the tourism and hospitality industry. This is a ground-floor opportunity to contribute to a customer-centric culture and grow with a forward-thinking company that values remote talent. You will play a crucial role in shaping customer perceptions and loyalty through proactive and empathetic support, all delivered virtually.

Key Responsibilities

• Provide exceptional customer support via phone, email, and chat to clients inquiring about bookings, services, and general information related to the hospitality sector.
• Resolve customer issues, complaints, and escalations efficiently and effectively, ensuring high levels of customer satisfaction.
• Assist customers with booking modifications, cancellations, and general travel arrangements.
• Gather customer feedback and provide insights to internal teams to improve products and services.
• Maintain accurate customer records and interaction logs in the CRM system.
• Proactively identify opportunities to enhance the customer experience and build customer loyalty.
• Stay up-to-date with industry trends, company offerings, and tourism destinations.
• Collaborate with other departments to ensure a cohesive customer journey.
• Achieve key performance indicators (KPIs) related to response times, resolution rates, and customer satisfaction scores.
• Contribute to a positive and supportive remote team environment.

Requirements

• Proven experience in customer service, preferably within the hospitality or tourism industries.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and de-escalation abilities.
• Proficiency with CRM software and customer support tools.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent; a diploma in Hospitality or related field is a plus.
• A dedicated home office setup with a stable high-speed internet connection.
• Empathetic and patient demeanor with a genuine desire to help customers.
• Must be authorized to work remotely from George, Western Cape, or surrounding areas within South Africa.
• A positive attitude and a commitment to delivering outstanding customer experiences.

Benefits

• Annual salary of R .
• Fully remote work arrangement, offering flexibility and work-life balance.
• Opportunities for career growth and advancement within a growing company.
• Comprehensive training on products, services, and customer support tools.
• Contribution towards home office setup and internet costs.
• Access to a network of hospitality and travel industry professionals.
• Regular virtual team-building activities and engagement.