Remote Customer Excellence Team Lead — Johannesburg

Brsk; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A customer service company is seeking a Customer Excellence Team Leader to lead and inspire a team towards providing exceptional service. The role requires proven leadership experience in customer service, strong communication skills, and a results-driven mindset. Responsibilities include mentoring agents, managing customer queries, and ensuring operational efficiency. This position offers remote work with potential for permanent placement after 3 months.

Qualifications

• Proven leadership experience in customer service roles.
• Excellent communication and mentoring abilities.
• Ability to manage customer queries effectively.

Responsibilities

• Lead and inspire a team towards exceptional service.
• Mentor agents to enhance their performance.
• Manage customer queries and ensure operational efficiency.

Skills

Leadership experience

Strong communication skills

Results-driven mindset

Job description

A customer service company is seeking a Customer Excellence Team Leader to lead and inspire a team towards exceptional service.

Key responsibilities include mentoring agents, managing customer queries, and ensuring operational efficiency.

Candidates should have proven leadership experience in customer service, strong communication skills, and a drive for results.

This role offers remote work with potential for permanent placement after 3 months.