Remote Customer Excellence Team Lead

Brsk; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A customer service company is seeking a Customer Excellence Team Leader to guide a team towards exceptional service. Responsibilities include mentoring agents, managing customer queries, and ensuring operational efficiency. The ideal candidate will possess proven leadership experience in customer service and strong communication skills. This role offers the possibility of remote work and the potential for permanent placement after three months.

Qualifications

• Proven leadership experience in customer service.
• Strong communication skills.

Responsibilities

• Lead and inspire a customer service team.
• Mentor agents and manage customer queries.
• Ensure operational efficiency.

Skills

Leadership

Communication

Job description

A customer service company is seeking a Customer Excellence Team Leader to guide a team towards exceptional service. Responsibilities include mentoring agents, managing customer queries, and ensuring operational efficiency. The ideal candidate will possess proven leadership experience in customer service and strong communication skills. This role offers the possibility of remote work and the potential for permanent placement after three months.