Remote Customer Concierge for Global Startups

Pearl; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A leading global talent agency is hiring a Customer Service Representative to provide exceptional support remotely, including handling customer inquiries and managing relationships with clients. This full-time independent contractor role demands strong communication skills and technical proficiency in tools like Zendesk. The company offers a competitive salary and generous PTO, fostering a supportive environment focused on customer satisfaction and professional growth.

Benefits

Competitive Salary

Fully remote work

Generous PTO

Direct mentorship

Health coverage (Philippines only)

Qualifications

• 1-2+ years of customer service experience, preferably in billing or tech-driven industries.
• Experience handling inbound calls, emails, live chat, and SMS communications.
• Ability to stay calm under pressure or when handling difficult situations.

Responsibilities

• Serve as first point of contact for customers via phone, email, live chat, and SMS.
• Respond to customer inquiries promptly and professionally across all channels.
• Provide solutions to customer issues while maintaining high standards of service.

Skills

Strong written and verbal English communication skills

Problem-solving

Customer focus

Attention to detail

Multitasking

Tech proficiency

Tools

Zendesk

Salesforce

Google Workspace

Job description

A leading global talent agency is hiring a Customer Service Representative to provide exceptional support remotely, including handling customer inquiries and managing relationships with clients. This full-time independent contractor role demands strong communication skills and technical proficiency in tools like Zendesk. The company offers a competitive salary and generous PTO, fostering a supportive environment focused on customer satisfaction and professional growth.