Remote CRM & Lifecycle Specialist for FinTech Growth

Mukuru; Cape Town; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A prominent FinTech company located in Cape Town seeks a CRM & Lifecycle Communications Specialist to elevate customer engagement strategies. This role involves creating automated campaigns, collaborating across teams, and utilizing data to enhance customer experiences. The ideal candidate has 5+ years in CRM/lifecycle marketing and experience with platforms like Salesforce and HubSpot. Applicants should be creative thinkers, customer-focused, and able to thrive in a fast-paced environment.

Benefits

Flexible working arrangements

Diversity and inclusion initiatives

Professional development opportunities

Qualifications

• 5+ years in CRM, lifecycle marketing, or product communications.
• Strong experience with CRM/marketing automation platforms.
• Proven success in building customer journeys across channels.

Responsibilities

• Design and deliver impactful CRM journeys across multiple channels.
• Collaborate with product engineering and marketing teams.
• Leverage data and insights to personalize messages.

Skills

CRM and lifecycle marketing

Data-driven decision making

Communication design

Collaboration

Analytical mindset

Education

5+ years in CRM or lifecycle communications

Tools

Braze

Salesforce

HubSpot

Job description

A prominent FinTech company located in Cape Town seeks a CRM & Lifecycle Communications Specialist to elevate customer engagement strategies. This role involves creating automated campaigns, collaborating across teams, and utilizing data to enhance customer experiences. The ideal candidate has 5+ years in CRM/lifecycle marketing and experience with platforms like Salesforce and HubSpot. Applicants should be creative thinkers, customer-focused, and able to thrive in a fast-paced environment.