Remote Cloud Billing & Support Consultant (AWS)

Supportyourapp; Polokwane; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A global tech support provider is seeking a Billing Support Consultant who excels in a multicultural environment. Responsibilities include supporting billing inquiries and conducting product research. Candidates should possess strong English skills, AWS experience, and a commitment to excellent customer service. The position offers remote work with flexible scheduling and a supportive management team.

Benefits

Flexible schedule and remote work

Inclusive international environment

Compensation in USD

Bonuses for referrals

Paid training

Work-life balance

Supportive management

Qualifications

• C1 level English skills in spoken and written representation.
• Experience in AWS or similar cloud platforms is essential.
• Strong understanding of billing and order-to-cash processes.
• Ability to provide high-quality customer service in a SaaS environment.

Responsibilities

• Respond to customer inquiries regarding billing and orders.
• Design and implement email templates as required.
• Conduct thorough product research and analysis.
• Create training materials for consultants.
• Deliver reports to management and follow training policies.

Skills

Excellent English skills (C1 level or higher)

Experience with AWS or other cloud platforms

Strong networking knowledge

Proficiency in Accounts Receivable

Customer support experience with cloud (SaaS) products

Proficiency in Salesforce

Sales-savvy and administrative skills

Service-driven attitude

Job description

A global tech support provider is seeking a Billing Support Consultant who excels in a multicultural environment. Responsibilities include supporting billing inquiries and conducting product research. Candidates should possess strong English skills, AWS experience, and a commitment to excellent customer service. The position offers remote work with flexible scheduling and a supportive management team.