Remote Client Success Manager — Retention & Growth

Keen; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading client services company in South Africa, Gauteng is seeking a dedicated Client Success Manager to enhance client relationships and ensure satisfaction across their portfolio. This role involves acting as a liaison between clients and internal teams, managing onboarding, delivering reports, and driving retention efforts. The ideal candidate should have 2-4 years of relevant experience, exceptional communication skills, and the ability to manage multiple clients simultaneously. The position offers a fully remote working model, operational hours aligned with U.S. clients.

Benefits

Fully remote working model

Birthday off

Client-focused team environment

Qualifications

• 2–4 years of client services, account management, or customer success experience.
• Strong communication skills, both written and verbal.
• Excellent task management and organizational ability.

Responsibilities

• Act as the primary point of contact for assigned clients.
• Lead onboarding coordination and guide clients through timelines.
• Deliver weekly and monthly performance reports to clients.
• Drive client retention through proactive check-ins and tracking.
• Collaborate closely with specialists for timely deliverables.

Skills

Client services experience

Strong communication skills

Task management

Understanding of PPC

Attention to detail

Conflict resolution

Job description

A leading client services company in South Africa, Gauteng is seeking a dedicated Client Success Manager to enhance client relationships and ensure satisfaction across their portfolio. This role involves acting as a liaison between clients and internal teams, managing onboarding, delivering reports, and driving retention efforts. The ideal candidate should have 2-4 years of relevant experience, exceptional communication skills, and the ability to manage multiple clients simultaneously. The position offers a fully remote working model, operational hours aligned with U.S. clients.