Remote Client Success Agent – Billing & Retention

The Credit Pros Intl; Gauteng; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading credit repair service provider in South Africa is seeking a client service representative to deliver top-notch support to customers remotely. You will handle inquiries, resolve issues, and utilize various tools to ensure client satisfaction. The position includes paid training and flexible benefits, fostering a supportive work environment for diverse applicants. A fantastic opportunity for growth and a stable career in a rewarding industry awaits.

Benefits

Flexible Accruing Paid Time Off

Company Holidays

Birthday Time Off

Health benefits after one year

Qualifications

• Start date of December 1.
• Dedicated home workspace required.
• Hunger to learn and adapt to TCP's technological suite.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Use TCP's tools for daily operations.
• Log, review, and follow up on customer requests.

Skills

Customer first orientation

Excellent communication skills

Solution-oriented mindset

Knowledge of the credit industry

Tools

Microsoft Suite

Salesforce

ZOHO

Hodu

Job description

A leading credit repair service provider in South Africa is seeking a client service representative to deliver top-notch support to customers remotely. You will handle inquiries, resolve issues, and utilize various tools to ensure client satisfaction. The position includes paid training and flexible benefits, fostering a supportive work environment for diverse applicants. A fantastic opportunity for growth and a stable career in a rewarding industry awaits.