Remote Call Center Agent – Flexible Hours

Mashreq Bank; Gauteng; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading remote call center is seeking a Remote Call Center Agent in Gauteng, South Africa. Ideal candidates are customer-focused, have excellent communication skills, and enjoy flexible work hours. Responsibilities include handling calls, resolving issues, and maintaining customer records. Competitive hourly pay and benefits are offered, alongside career growth opportunities. Join the supportive team dedicated to delivering exceptional service worldwide.

Benefits

Competitive hourly pay with performance-based incentives

Flexible work hours

Paid training and continuous development opportunities

Career growth opportunities

Supportive team environment

Work-life balance

Qualifications

• Excellent communication skills required.
• Ability to remain calm under pressure is essential.
• Entry-level candidates are welcome to apply.

Responsibilities

• Handle incoming customer calls.
• Make outbound calls for follow-ups.
• Resolve customer issues effectively.
• Maintain accurate records using CRM.

Skills

Strong verbal and written communication skills

Problem-solving skills

Active listening skills

Ability to handle multiple calls

Basic computer skills

Education

High school diploma or equivalent

Tools

CRM software

Job description

Job Summary

The Elite Job is seeking highly motivated and customer-focused individuals to join our remote call center team.

As aRemote Call Center Agent, you will handle inbound and outbound calls, assist customers with inquiries, resolve issues, and provide top-tier service.

This role is perfect for individuals looking for flexible work hours while gaining valuable experience in customer service.

If you have excellent communication skills, a problem-solving mindset, and a passion for helping people, we want you to be part of our team!

Key Responsibilities

• Handle incoming customer calls in a professional and courteous manner.
• Make outbound calls as needed to follow up on customer inquiries or provide additional information.
• Resolve customer issues by identifying problems, offering solutions, and ensuring customer satisfaction.
• Maintain accurate and detailed records of customer interactions using CRM software.
• Provide information about products, services, and company policies.
• Work collaboratively with team members and supervisors to improve customer experience.
• Adhere to company policies and meet performance metrics, including call handling time and quality standards.

Required Skills and Qualifications

• Strong verbal and written communication skills.
• Ability to handle multiple calls efficiently and stay calm under pressure.
• Excellent problem-solving and active listening skills.
• Basic computer skills and familiarity with CRM or call center software (training provided).
• Self-motivated and able to work independently in a remote environment.
• High school diploma or equivalent.

Experience

• Preferred: 1+ year of experience in a call center, customer service, or related field.

Entry-level candidates are welcome to apply!

Training will be provided.

Working Hours

Flexible scheduling options available (part-time or full-time).

Shifts may include weekdays, weekends, and evenings based on business needs.

Choose your preferred working hours to fit your lifestyle.

Knowledge, Skills, and Abilities

• Strong customer service mindset with a focus on empathy and patience.
• Ability to adapt to different customer personalities and needs.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment while maintaining accuracy.
• Familiarity with common troubleshooting steps for technical or service-related issues is a plus.

Benefits

• Competitive hourly paywith performance-based incentives.
• Flexible work hours– work from the comfort of your home.
• Paid trainingand continuous development opportunities.
• Career growth opportunitieswithin The Elite Job.
• Supportive team environmentwith regular virtual meetings and check-ins.
• Work-life balance– create a schedule that fits your needs.

Why Join The Elite Job?

AtThe Elite Job, we prioritize employees well-being, professional growth, and work-life balance.

We offer a flexible and supportive remote work environment where your skills and contributions are valued.

Whether you are looking for a career in customer service or a flexible job that fits your schedule, we provide opportunities for both.

Join us and become part of a team that is dedicated to delivering exceptional service to customers worldwide!

How to Apply

If you are interested in joining our team as aRemote Call Center Agent, we would love to hear from you!

Click Apply Nowto submit your application online.

Attach your updated resumehighlighting relevant experience.

Complete a short virtual assessmentto evaluate your customer service skills.

If selected, you will be contactedfor a virtual interview.

Start your journey with The Elite Job today!