Remote 3rd Line Systems Engineer - VMware & Networking

Viadex (Pty) Ltd; Welkom; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A prominent IT services company seeks an experienced 3rd Line Systems Engineer based in Welkom, South Africa, to provide remote technical support. The ideal candidate will have over 5 years of experience in an IT Service Desk environment, supporting VMware and Cisco systems. This role includes troubleshooting and resolving incidents within SLA requirements while also forming part of a collaborative team.

Benefits

Global travel opportunities

Free parking

Life Assurance

Funding for accreditations

Recognition schemes

Qualifications

• 5+ years’ experience in an IT Service Desk support environment (3rd line support).
• 5+ years’ experience supporting VMware hypervisor.
• 5+ years’ experience supporting Cisco / HPE networking environments.

Responsibilities

• Logging and progressing support tickets through MSP systems.
• Provide remote 3rd line technical IT support for escalated tickets.
• Troubleshoot and resolve hardware and software incidents.

Skills

Technical support

Problem-solving

Collaboration

VMware

Cisco networking

Education

Matric or equivalent secondary education

VMware VCPMCSE / MCITP or multiple MCP certifications

Tools

VMware

Cisco

Microsoft Systems

FortiGate

AWS

Azure

Job description

A prominent IT services company seeks an experienced 3rd Line Systems Engineer based in Welkom, South Africa, to provide remote technical support. The ideal candidate will have over 5 years of experience in an IT Service Desk environment, supporting VMware and Cisco systems. This role includes troubleshooting and resolving incidents within SLA requirements while also forming part of a collaborative team.