Remote 3rd Line Systems Engineer - VMware & Networking

Viadex (Pty) Ltd; eMalahleni; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading IT service provider in Mpumalanga is looking for a 3rd Line Systems Engineer to join their dynamic support team. This role involves providing remote technical support, managing support tickets, and resolving incidents related to hardware and software. Candidates should have over 5 years of experience in IT support and certifications in VMware or Cisco technologies. Competitive remuneration package is offered.

Benefits

Global and national travel opportunities

Life Assurance

Funding for accreditations

Educational assistance

Reward and recognition schemes

Qualifications

• 5+ years’ experience in an IT Service Desk support environment (3rd line support).
• 5+ years' experience supporting VMware hypervisor.
• 5+ years’ experience supporting Cisco / HPE networking environments.

Responsibilities

• Logging and progressing support tickets through MSP systems.
• Provide remote 3rd line technical IT support.
• Troubleshoot and resolve hardware and software related incidents.

Skills

VMware support

Cisco network support

IT Service Desk experience

Firewall support

Microsoft systems support

SAN storage support

Education

Matric or equivalent secondary education

VMware VCP/MCSE/MCITP

Tools

Veeam

FortiGate

WatchGuard

Cisco

Job description

A leading IT service provider in Mpumalanga is looking for a 3rd Line Systems Engineer to join their dynamic support team. This role involves providing remote technical support, managing support tickets, and resolving incidents related to hardware and software. Candidates should have over 5 years of experience in IT support and certifications in VMware or Cisco technologies. Competitive remuneration package is offered.