Remote 2nd Line Support Engineer - MSP Tech Expert

Babble; Cape Town; Remote; ZAR 250 000 - 375 000; Full time

Job summary

A leading customer experience business is seeking a 2nd Line Support Engineer in Cape Town. This role involves troubleshooting and diagnosing IT issues while providing exceptional support. Candidates should have experience in a managed services environment and be proficient with Microsoft services. The position offers various benefits including risk cover, home-working arrangements, and a competitive leave policy.

Benefits

Risk cover including Life and Critical Illness Cover

22 days leave during probation

5% allowance for Medical Aid

Provided UPS for load shedding

Annual company celebrations

Home-working policy with required setup

Qualifications

• Previous experience in a managed services environment (MSP) ideally within the last three years.
• Proficient with multiple technologies and able to handle difficult technical problems.

Responsibilities

• Provide world-class service and support for clients and colleagues.
• Troubleshoot and diagnose IT issues within SLAs.
• Update technical documentation.

Skills

Microsoft services and administration

Microsoft Desktop OS / Server OS troubleshooting

Microsoft Azure

Antivirus management

Business network troubleshooting

Hardware troubleshooting

Email Protection

Virtualisation Technologies (Hyper-V, VMware)

Backup & Disaster Recovery

Scripting / Automation

Job description

A leading customer experience business is seeking a 2nd Line Support Engineer in Cape Town. This role involves troubleshooting and diagnosing IT issues while providing exceptional support. Candidates should have experience in a managed services environment and be proficient with Microsoft services. The position offers various benefits including risk cover, home-working arrangements, and a competitive leave policy.