Remote 1st Line IT Support Technician

DataFin Recruitment; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A UK-based IT services provider is seeking a 1st Line Support Technician to join their remote support team in Cape Town. The successful candidate will have excellent verbal communication skills, the ability to explain technical terms clearly, and independent troubleshooting abilities. Responsibilities include first line call handling, managing call queues, and working with third-party vendors to resolve IT issues. Applicants should have a strong knowledge of business network technologies and enjoy working closely with customers.

Qualifications

• Working knowledge of Windows desktop operating systems.
• Knowledge of network architecture (DNS, DHCP, TCP/IP).
• Experience in an MSP environment.

Responsibilities

• First line call handling and ticket logging.
• Manage and monitor call queues adhering to SLAs.
• Troubleshoot issues with client workstations and network infrastructure.

Skills

Excellent verbal communication skills

Independent troubleshooting skills

Professional and presentable demeanor

Ability to work under pressure

Customer service skills

Education

Basic Microsoft Exchange admin skills

Knowledge of server operating systems

Tools

Microsoft Office 365

Azure Active Directory

Exchange Online

Teams

Hyper-V

Job description

A UK-based IT services provider is seeking a 1st Line Support Technician to join their remote support team in Cape Town. The successful candidate will have excellent verbal communication skills, the ability to explain technical terms clearly, and independent troubleshooting abilities. Responsibilities include first line call handling, managing call queues, and working with third-party vendors to resolve IT issues. Applicants should have a strong knowledge of business network technologies and enjoy working closely with customers.