Relief Manager - OPS 1

Pepkor Lifestyle; Mbombela; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading retail company in South Africa is seeking an experienced Relief Manager to join their team. This role focuses on managing all operational areas, ensuring customer satisfaction and profitability. The ideal candidate will have 3-5 years of management experience in retail and a strong customer service orientation. Responsibilities include sales management, administration, and stock management, requiring excellent people and communication skills. Join us to help drive success and growth across our branch locations.

Qualifications

• 3-5 years of management experience in a retail environment.
• Strong administrative and interpersonal skills.

Responsibilities

• Manage store profitability and resources effectively.
• Lead teams to ensure superior customer service.
• Conduct stock management and merchandising.

Skills

Business Acumen

Excellent verbal and written communication skills

People management

Planning and organising

Customer centricity

Education

Grade 12

Retail Management/Business Diploma advantageous

Job description

Introduction

We are looking for an experienced Relief Manager to join our fast-paced retail environment, where every day is unique and interesting. The primary focus of the role is to manage all areas of operations which include staff management, ensure customer satisfaction and company profitability. The ideal candidate should be able to implement strategies and foster a positive work environment.

Description

Ensure store profitability through the daily planning, leading, controlling and organizing of all resources, whilst ensuring superior customer service and a shopping environment that drives sales. The successful candidate will relieve in various stores across the JD Home chains when required.

Key duties

• Sales Management
• Administration and financial management
• Stock management
• Store presentation and merchandising
• Safety and security
• Enable customer centricity
• Effective people management
• Service Department
• Effective teamwork and self-management

Minimum Requirements

• Grade12
• Management experience of 3-5 years
• Retail Management/Business Diploma advantageous

Competencies

• Business Acumen
• Driving execution
• Excellent verbal and written communication skills
• Interpersonal skills
• Strong administrative skills
• People management
• Planning and organising
• Courage and confidence
• Judgment and decision making
• Customer centricity
• Integrity
• Can do attitude
• Drive and Energy
• Resilience

If you are a motivated and experienced professional with a passion for customer service and sales, we encourage you to apply for joining our team and help us drive success and growth in our branch locations.