Reliable Technical Support Engineer

Ace Staffing Inc.; Cape Town; On-site; ZAR 350,000 - 500,000; Full time

Job summary

Ello Technology in Cape Town seeks a Dedicated Support Engineer to deliver high-quality technical support, keeping client environments stable, secure, and performing. You will handle requests, troubleshoot issues, escalate when needed, and contribute to ongoing improvements across systems and processes.

The role emphasizes ownership, clear communication with clients, and adherence to SOPs, with a focus on consistent, reliable client experience and gradual growth in technical capability.

Qualifications

• Experience in IT support or technical helpdesk environment.

Responsibilities

• Handle incoming support requests via the helpdesk system.
• Diagnose and resolve user, system, and network-related issues.
• Ensure all work is logged clearly with notes and next steps.
• Follow structured troubleshooting processes.
• Escalate issues when required with clear information.
• Assist in resolving more complex technical issues over time.
• Contribute to maintaining stable and reliable client environments.
• Document work clearly and consistently, updating knowledge base articles.

Skills

Problem solving

Structured approach

Ownership

Effective communication

Job description

Ello Technology in Cape Town seeks a Dedicated Support Engineer to deliver high-quality technical support, keeping client environments stable, secure, and performing. You will handle requests, troubleshoot issues, escalate when needed, and contribute to ongoing improvements across systems and processes.

The role emphasizes ownership, clear communication with clients, and adherence to SOPs, with a focus on consistent, reliable client experience and gradual growth in technical capability.