Reliability Technician

Teraco; Gauteng; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A national data centre provider is looking for a Reliability Technician in Gauteng. This role involves managing maintenance activities to ensure maximum system availability across all data centre assets. Candidates should have experience in data centre management and a strong focus on compliance with industry standards. This position requires effective troubleshooting and administrative skills to ensure seamless operations.

Qualifications

• Experience in data centre infrastructure management.
• Knowledge of maintenance management systems and standards.
• Ability to conduct root cause analysis and troubleshooting.

Responsibilities

• Support management of data centre infrastructure.
• Ensure all maintenance complies with established practices.
• Conduct audits and prepare status updates for stakeholders.

Job description

Purpose of the Role

The Reliability Technician is responsible for the analysis, standardisation, and continuous improvement of maintenance activities in their entirety on all Teraco assets nationally, thus ensuring maximum system availability and uptime.

Objectives

Main Functions of the Job

Maintenance Management

• Active participation to support management of data centre infrastructure to provide a concurrently maintainable, cost-effective system supporting 99.999% electrical uptime & 99.99% mechanical uptime.
• Active involvement in planned, preventative and corrective maintenance activities for all Teraco Data Centres ensuring maximum system availability.
• Consistent reviews of maintenance working methods to ensure all SLA & MSA’s are achieved.
• Develop and maintain maintenance schedules, ensure visibility thereof and enforce strict adherence to such.
• Co-ordinate, assess and review maintenance efforts to ensure all facilities maintained to Teraco standards.
• Ensure that all work performed is in accordance with established practices and procedures.
• Continuous and collaborative reviews of methods of procedures (MOP) including to Electrical, HVAC, Fire detection & Suppression
• Where possible, standardise maintenance activities across all facilities.
• Weekly review of all audits and tasks on the maintenance management system to ensure correct documentation has been uploaded and standards have been adhered to.
• Weekly status updates / reporting to relevant stakeholders, on all maintenance related tasks and audits
• Ensure all corrective works are carried out and completed in a timeous manner to the required and expected Teraco Standards.
• Troubleshoot and perform effective root cause analysis to permanently resolve maintenance related issues. Adherence to timelines is critical.
• Incident and problem trend analysis
• Identify opportunities to move from Preventive to Predictive Maintenance.
• Respond to emergency calls for maintenance.
• Perform administrative tasks as required.

Compliance

• Maintain compliance in accordance with all relative policies and procedures.
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• H&S monitoring and corrective action to meet statutory compliance, SLAs and good business practice.
• Implement company and departmental policies, processes and work instructions as per the agreed quality and timeline / RFS.
• Active participation for both external and internal audits

Critical System Management

• Ensure all planned and corrective maintenance is managed in accordance to ensure customer MSA’s and SLAs are achieved.
• Conduct working methods to maintain agreed PUE levels.
• Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines.
• Ensure that the client communication process has been adhered to.

Data Centre Ethics

• Ensure compliance is maintained incorporating industry best practices.
• Ensure data centre facilities standards are enforced and maintained.
• Ensure data centre cleaning standards are enforced and maintained.