Relationship Manager

Trs Staffing Solutions; Gauteng; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A premier staffing agency is seeking a dynamic Relationship Manager to join a financial services company in Johannesburg. This role involves managing relationships with merchants, implementing CRM strategies, and conducting system health checks. Candidates should possess a bachelor's degree and have proven experience in relationship management, sales, or client service roles. This position offers a unique opportunity to advance your career within a globally recognized organization.

Qualifications

• Proven experience in relationship management, sales, or client service roles (typically 2–5 years).

Responsibilities

• Manage all aspects of the relationship with key merchants.
• Implement innovative CRM strategies for partner engagement.
• Conduct system testing and health checks.
• Train merchant staff on company products.

Skills

Customer relationship management

Communication skills

Organizational skills

Education

Bachelor's degree in business administration, finance, marketing, or a related field

Job description

A prestigious international financial services company is seeking a dynamic Relationship Manager to join its Johannesburg-based team.

This is a unique opportunity to advance your career within a globally recognized organization, where you can make a meaningful impact and grow professionally.

Don't miss out—apply now and take the next bold step in your journey.

Key Responsibilities

The candidate will assume ownership for all aspects of the relationship with key merchants and smaller merchant groups.

The customer relationship manager maintains and extends their relationship with strategically important partners by implementing innovative CRM strategies.

Understand the key drivers behind their business with the merchant; be able to identify and examine issues with KPIs and bring these to the attention of the merchant or the appropriate internal company team.

Understand the cause and impact of factors external to the merchant and / or company relevant to revenue performance across all stakeholders and be able to articulate this to merchants.

Have an excellent working knowledge of the technical third-party solutions deployed by the merchant - engaging where necessary with the company Terminal Product.

Team / PSP Manager in order to examine and resolve any issues that may arise.

Ensure system testing / health checks are carried out on a regular basis and record results.

Train merchant staff to help them understand, promote and sell company products.

Gain full understanding of company costs related to servicing the merchant, using this information when planning incentives, etc.

Own all projects related to business with the merchant.

Process ERG claims as required.

Communication and interpersonal skills - comfortable and capable of communicating with all levels within and outside the business, both written and verbal with a high level of professionalism.

Organisational skills - self-motivated and able to demonstrate strong organization and prioritisation skills in a sales and relationship management environment.

Flexible attitude to working hours and willingness to travel UK-wide.

Qualifications and Skills

Bachelor's degree in business administration, finance, marketing, or a related field.

Proven experience in relationship management, sales, or client service roles (typically 2–5 years).