Relationship Analyst

FirstRand Bank Limited; Upington; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial institution in Upington is seeking a Relationship Analyst to support the Business Relationship Manager by analyzing credit data and engaging with customers. The ideal candidate will have 2-3 years of experience in commercial banking and demonstrate strong analytical skills. Responsibilities include managing customer relationships, resolving complaints, and achieving sales targets. This position offers opportunities for growth in a challenging and collaborative environment.

Benefits

Opportunities to network and collaborate

Challenging working environment

Opportunities to innovate

Qualifications

• 2-3 years of relationship analyst sales experience in a commercial banking environment.
• Exposure to credit management is a plus.
• Ability to handle high-level customer queries.

Responsibilities

• Analyze credit data to estimate the risk of lending.
• Achieve revenue growth versus budget.
• Act as the point of contact for defined customer portfolios.
• Resolve customer complaints satisfactorily.
• Manage the active customer account base.

Skills

Analytical skills

Customer relationship management

Sales experience

Problem-solving

Education

NQF5 (Financial)

Job description

Description

To support the Business Relationship Manager by analysing credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship.

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Commercial Sales and Service in (Upington), you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

The Ideal candidate must have the following exposure:

• Analyses credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship
• Year on year revenue growth versus budget for team portfolio
• Achieving the delivery of exceptional customer experience against the Balanced Scorecard standards
• Act as the point of contact for the defined customer portfolio.
• Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer
• Manage the growth of active customer Account Base to increase client base
• Ensures a competent portfolio management as well as asset and liability growth
• Achieving the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the growth of active customer Account Base to increase client base
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships
• Convert identified leads into successful sales
• Achieve individual targets as set according to appropriate business area or sales plan
• Comply with governance in terms of legislative and audit requirements
• Manage the % of facility documents outstanding in excess of 60 days after renewal as measured by Collateral team per BS Team / region based on facilities approved and documents submitted
• Ensure effective Data Management by ensuring expired limits are attended to against set target
• Prepare credit proposals for review by the Credit Product House
• Compliance with procedures and processes
• Keep abreast with what's happening within the market place and more specifically with regards to process and credit policy
• Manage own development to increase own competencies

You will be an ideal candidate if you:

• Have obtained 2-3 Years Relationship Analyst Sales experience in Commercial Banking environment
• NQF5 (Financial)
• Credit Management exposure will be plus
• Have experience of dealing with high level customer queries
• Are not an unrehabilitated insolvent

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Sales driven
• Thrive in a collaborative environment
• Client-centric

You will be excited by the prospect of taking the next step. We look forward to engaging with you!

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

07/02/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.