Regulatory Compliance Consultant

Brilliant Professional Services; Durban; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A professional services firm in Durban is seeking a detail-oriented Regulatory Compliance Consultant. This role involves verifying sales transactions to ensure accuracy and compliance, addressing customer inquiries, and preventing fraudulent activities. Candidates should have strong communication skills and experience in regulatory compliance. This is a full-time position offering an opportunity to significantly enhance customer experience.

Qualifications

• Previous experience in regulatory compliance or customer experience preferred.
• Strong communication and interpersonal skills required.
• Attention to detail and ability to identify discrepancies necessary.

Responsibilities

• Ensure all sales comply with company policies and standards.
• Confirm customer orders and payment details to prevent fraud.
• Address customer concerns and provide necessary support.

Skills

Regulatory compliance experience

Customer experience

Strong communication skills

Attention to detail

Problem-solving skills

Tools

CRM software

Job description

About Us: Brilliant Professional Services is a Professional Services Firm based in Umhlanga. We specialize in supporting professional services firms and highly regulated businesses based in the United Kingdom to manage risk and compliance, optimise profitability and enhance customer experiences. With an excellent track record of working with brands in the UK and Europe we offer legal and accountancy talent, client service complaints management and remediation services in regulated markets.

We are seeking a detail‑oriented and customer‑focused Regulatory Compliance Consultant. In this role you will be responsible for verifying sales transactions, ensuring accuracy and compliance with company policies and delivering an exceptional customer experience. Your ability to communicate clearly and professionally will be crucial in confirming order details, addressing customer inquiries and preventing fraudulent transactions.

Key Responsibilities

• Ensure that all sales comply with the company policies, compliance standards and quality assurance guidelines.
• Confirm customer orders, pricing and payment details to prevent errors or fraudulent activity.
• Address customer concerns, clarify product or service details and provide necessary support.
• Document verification outcomes and maintain accurate records of transactions and client’s personal information.
• Collaborate with the sales team to resolve discrepancies and improve processes and customer experience.
• Report suspicious or unauthorized transactions to the appropriate department for further investigation.

Qualifications & Skills

• Previous experience in regulatory compliance, customer experience or a related field preferred.
• Strong communication and interpersonal skills.
• Attention to detail and ability to identify discrepancies.
• Proficiency in using CRM software and data entry systems.
• Ability to handle confidential customer information with discretion.
• Problem‑solving skills and a proactive approach to resolving issues.

Employment Type: Full Time

Vacancy: 1