Regional Workshop & Spares Manager (FMCG)

Express Employment Professionals; Johannesburg; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A leading employment agency is seeking a Workshop and Spares Operations Manager in Johannesburg. This role involves managing all operations to ensure service excellence and stock availability while leading a team of around 12 staff members. Candidates should have a strong technical background and relevant qualifications, along with experience in stock management and customer relationship management.

Qualifications

• Strong technical understanding of workshop and spares environments.
• Proven experience managing workshop and/or spares operations.
• Stock management and inventory control experience.

Responsibilities

• Manage workshop and spares operations across JHB and surrounds.
• Lead and manage a team of approximately 12 staff members.
• Maintain adequate stock levels to prevent backorders.

Skills

Leadership

Problem-solving

Customer relationship management

Attention to detail

Education

Matric (Grade 12)

Technical qualification (N4 or higher)

Tools

MS Excel

MS Word

MS Outlook

Job description

Overview

Main Purpose of the Job:

To manage all workshop and spares operations in the Gauteng region, ensuring service excellence, stock availability, technician productivity, and customer satisfaction through effective planning, team leadership, and administration.

Responsibilities

• Manage workshop and spares operations across JHB and surrounds.
• Lead and manage a team of approximately 12 staff members.
• Monitor and drive Technician productivity and efficiency targets.
• Maintain adequate stock levels to prevent backorders and meet timelines.
• Conduct quarterly stock controls.
• Drive service efficiencies to ensure service excellence for customers, Technicians, and branches.
• Handle customer queries, complaints, and related documentation.
• Conduct follow-up calls and service delivery spot checks.
• Oversee spares administration, including job card analysis, invoicing, and related tasks.
• Manage vehicle maintenance.
• Prepare and manage quotations.
• Visit clients and maintain strong customer relationships.
• Assist with warranty claim processing and follow-ups.
• Ensure processes are implemented and executed effectively.
• Submit reports and communicate progress or issues as required.

Qualifications

• Matric (Grade 12).
• Relevant post-matric technical qualification (preferably N4 or higher in Millwright, Engineering, or Automotive).

Knowledge and Experience

• Strong technical understanding of workshop and spares environments.
• Proven experience managing workshop and/or spares operations.
• Stock management and inventory control experience.
• Hands-on experience in customer relationship management.
• Proficiency in MS Excel, Word, and Outlook.
• Working experience within the FMCG is a must.

Competencies

• Strong leadership and team management skills.
• Excellent interpersonal and communication abilities.
• Problem-solving and decision-making capability.
• High attention to detail with strong administrative and report-writing skills.
• Client-focused with a commitment to service excellence.
• Ability to work under pressure and manage multiple priorities effectively.