Regional Supply Chain Assistant

Vector Logistics; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading logistics company in Cape Town seeks an experienced logistics administrator to enhance supply chain efficiency and customer support. The role involves managing service queries, conducting supplier reviews, and supporting project administration. Ideally, candidates should have relevant tertiary qualifications, at least three years of FMCG administration experience, and excellent communication skills. A valid driver's license is essential as the role may require store visits. Join us to optimize and drive efficiencies in our operations.

Qualifications

• 3 years account or general administration experience preferably in a FMCG sales environment.
• Customer relations experience and supply chain knowledge.
• Valid Code EB drivers’ licence is required.

Responsibilities

• Identify cost-saving opportunities and improve supply chain efficiency.
• Manage daily customer administration and service queries.
• Conduct store visits to ensure customer satisfaction.

Skills

Excellent communication skills

Excellent analytical skills

Solutions driven mentality

Knowledge of Logistics practices

Financial and business acumen

Education

Relevant tertiary qualification

Matric

Job description

Permanent

Cape Town

About Us

Going Beyond is in our DNA. It’s what makes us see opportunities in your supply chain where others see challenges. We provide solutions, where things can’t be done. Not because we know it all, but because we co-create the answers with you – the one who knows your business best. With our passionate and skilled people, our industry-leading systems and our world‑class infrastructure, we can help you create a winning future.

Are you in?

Job Purpose

Support a key customer by identifying cost‑saving opportunities and improving supply chain efficiency within the assigned region. Work closely with regional and national teams to drive and measure key initiatives. Manage daily customer administration and service queries, acting as a key point of contact between the customer and internal teams. Provide administrative support to the Account Manager and maintain accurate, up‑to‑date customer and workflow data through a strong understanding of customer operations.

Procurement

Key Responsibilities

• Continued review of spend/categories/suppliers – identify opportunities (savings/quality/Consolidation etc.).
• Take ownership of regional office spend (governance & good practice).
• Liaise closely with Regional Finance to verify & seek opportunities – impact bottom line.
• Maintain an active action & benefits plan – status & reporting on weekly basis.
• Consider Regional vs national supply.
• Identify relevant items that can be channelled through Vector (control & revenue).
• Supplier Relationship Management (service levels / quality etc.).

Logistics

• AM and GM engagements in order to collect, report and resolve regional Logistics queries.
• AM and GM support when running trials and NPD product launch – product availability and allocations.
• Time studies conducted in regional casas to identify time saving opportunities within the logistics sphere.
• Support regional project implementations.

Reporting

• Maintain an active action & benefits plan.
• Provide weekly status & reporting.
• Monthly stakeholder meetings.
• Compile review packs (standard and non‑standard).

Relationship Management

• Answer daily general enquiries, represent the first point of reference including basic investigation and follow‑up.
• Escalate to Account Manager if required.

Account Administration

• Implement administration on updated service level agreements.

Project Administration

• Update project plans for new take on projects.
• Setup and attend project meetings.
• Ensure relevant communication flow with regards to individual projects.

Key Account Management

• Conduct store visits (if required and as agreed per Customer need).
• Participate in weekly operations planning meetings with internal supply planning and logistics.
• Ensure administration and communication internally and externally around changes occurs according to agreed parameters.
• Provide weekly and monthly reports on service levels; activity level reports and monthly DSC’s for customers and the Account Managers.
• Provide support on competitive market research activities.

Communication

• Handle communication in relation to stock and associated issues; engaging with various business functions on a daily basis.
• Communicate requests from the Customer to relevant Vector stakeholders and provide feedback to the Customer.

Key Relationships

Internal

• Sales teams.
• Broader customer team.
• Regional Managers.
• Commercial Manager.
• Operational Team.
• Planning and Supply chain team.
• Call centre.

External

• External Customer engagement.
• Suppliers/Vendors.

Qualifications And Experience

Qualifications, Skills and Experience Required for the Role

• Matric.
• Relevant tertiary qualification.
• Valid Code EB drivers’ licence.
• 3 years account or general administration experience preferably in a FMCG sales environment.
• Customer relations experience.
• Supply chain and various roles within the FMCG realm.
• Sales and logistics execution processes with emphasis on 3PL concepts.
• An understanding of multiple key performance indicators, inter‑relationship and bottom line sensitivity.

Skills and Competencies

• Excellent communication skills (both written and verbal).
• Excellent analytical skills.
• Knowledge of Logistics practices, Procurement processes.
• Financial and business acumen essential.
• Solutions driven mentality.
• Accuracy, quality and timeliness of standard reporting.
• Accuracy of system pricing.
• Accuracy of charges.
• Compliance with service level agreements.
• Efficacy of customer administration and associated analysis.
• Data integrity and accuracy.
• Customer satisfaction rating.

Vector Logistics supports the principles of Employment Equity and is committed to building a diverse and inclusive workplace. Preference will be given to candidates from designated groups in line with our Employment Equity Plan.

If you have not heard from us within 3 to 4 weeks after submitting your application, please consider your application unsuccessful on this occasion. We truly appreciate your interest in joining the Vector team and encourage you to stay connected for future opportunities that may align with your skills and career journey.

We look forward to hearing from you!