Regional Service Lead - Data-Driven Ops & Partners

Ebutsi Holdings; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A regional service management firm in South Africa is seeking a Regional Service Lead to oversee operations and drive performance through data insights. The ideal candidate will have over 5 years of experience in service operations and data analytics leadership. This role involves collaborating with service partners, managing performance metrics, and identifying operational efficiencies. Strong analytical abilities and experience with BI tools like Power BI or Tableau are essential. Competitive package offered.

Qualifications

• 5+ years in service operations or data analytics leadership.
• Proven track record in managing regional service delivery.
• Experience using CRM, ERP, and service workflow systems.

Responsibilities

• Oversee service operations within the assigned region.
• Collect and analyse service data to identify trends.
• Implement service process improvements based on data insights.

Skills

Analytical abilities

Communication skills

Presentation skills

Performance management

Education

Business Administration

Operations Management

Tools

Power BI

Tableau

CRM

ERP

Job description

A regional service management firm in South Africa is seeking a Regional Service Lead to oversee operations and drive performance through data insights. The ideal candidate will have over 5 years of experience in service operations and data analytics leadership. This role involves collaborating with service partners, managing performance metrics, and identifying operational efficiencies. Strong analytical abilities and experience with BI tools like Power BI or Tableau are essential. Competitive package offered.