Regional Service Delivery Leader | Client Success

Boardroom Appointments; KwaZulu-Natal; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading service management company is seeking a Service Delivery Manager in KwaZulu-Natal, South Africa. The role involves managing client relationships, ensuring adherence to SLAs, and leading service delivery initiatives. The ideal candidate will demonstrate strong leadership and strategic thinking abilities, ensuring continuous improvement and client satisfaction. You will need to build effective relationships with internal and external stakeholders and handle escalations efficiently. Strong operational governance and communication skills are essential for this role.

Qualifications

• Strong leadership skills to drive service delivery excellence.
• Proven ability to develop client relationships and manage service delivery.
• Competence in managing escalation processes and service improvement.

Responsibilities

• Ensure service delivery aligns with client SLAs and expectations.
• Facilitate effective communication with clients and internal teams.
• Identify risks and implement solutions to enhance service delivery.

Skills

Client relationship management

Service Level Agreement (SLA) management

Strategic thinking

Leadership skills

Operational governance

Job description

A leading service management company is seeking a Service Delivery Manager in KwaZulu-Natal, South Africa. The role involves managing client relationships, ensuring adherence to SLAs, and leading service delivery initiatives. The ideal candidate will demonstrate strong leadership and strategic thinking abilities, ensuring continuous improvement and client satisfaction. You will need to build effective relationships with internal and external stakeholders and handle escalations efficiently. Strong operational governance and communication skills are essential for this role.