Purpose of the Role
The Regional Sales Manager (Rent-a-Car) is accountable for effectively managing the respective Sales team in order to acquire, manage and grow the retail share in the market.
Key Deliverables and Outputs
Regional Sales Plan Development and Implementation
- Develop and implement a regional sales plan as aligned to the commercial sales strategy and plan
- Set and assign objectives and targets for staff to achieve to support the regional sales plan
- Monitor and measure progress against the assigned targets
- Manage annual budget and ensure that expenses are in line
Customer and Stakeholder Management
- Maintain and grow market share in line with targets
- Maintain and expand customer database
- Review a contribution analysis (if required) and determine impact on customer
- Manage and monitor customer service via Customer Service Index (CSI) scores
- Manage and build relationships with internal stakeholders and customers
- Conduct business reviews with all major customers to meet customer expectations in order to identify potential cost savings
- Introduce and manage the Godparent programme where relevant
- Manage the process and monitors that staff are providing timeous and adequate communication to customers
- Ensure all supporting documents for opening an account are sent to Customer Database department timeously
Rate Review Process
- Drive the rate review process with the revenue pricing team
- Achieve and grow rate per day and billed days as per target
- Renegotiate all pricing with customer prior to rate expiry using the updated Sales Strategy document as contained in the contribution model
Collections
- Monitor the ageing of the portfolio weekly to identify slow paying customers
- Engage with and assist the Credit Control Department in collection of overdue payments
Reporting
- Compile month end reports relating to sales plan
- Ensure that customer requested reports are set up with the sales administration team
Academic Qualifications
- Bachelor Degree in Marketing, Business Management or related
- Valid Driver's License
Work Experience
- 3-5 Years' Experience in Sales Management
Note: Will be required to undertake national travel on a quarterly basis, and regional travel as and when required. Will be required to attend weekend customer functions and educational. This job requires that the employee maintains the highest level of Honesty and Integrity as he / she will have access to company assets, cash handling and confidential record storage areas. This requires that a formal personal background check is undertaken.
Applications closing date : 03 October