Regional Retail Manager

Motus; Pretoria; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A prominent automotive service provider is looking for a Regional Retail Manager in Pretoria. The role involves ensuring departmental profitability, improving customer satisfaction through enhanced services, and establishing staffing and training levels. Candidates should have a Grade 12 certificate and relevant experience in sales and marketing of vehicle parts. The position requires strong management and communication skills in a fast-paced environment.

Qualifications

• Grade 12 / matric essential.
• Degree / Diploma in Business Management or Marketing advantageous.
• 3-5 years' knowledge and experience of sales and marketing of Commercial Vehicle Parts.

Responsibilities

• Ensure department achieves budget objectives by continuous examination of operating controls.
• Improve Customer Service and Retention by enhanced facilities.
• Establish staffing levels required to achieve budget.
• Draw up and initiate marketing plans.
• Ensure that premises and equipment are controlled and used effectively.
• Implement compliance with safety rules and legislation.
• Perform any other reasonable duties which may be required.

Skills

Management Skills

Customer Orientation

Negotiation Skills

Understanding of HR and IR policies and processes

Excellent Communication Skills, both written and verbal

Organizational skills

Computer literate

Administrative skills

Coaching and mentoring

Education

Grade 12 / matric

Degree / Diploma in Business Management or Marketing

Job description

Midas is searching for a Regional Retail Manager to join the team in Menlyn.

Key Responsibilities

• Profitability and Cost Control – Ensure department achieves budget objectives by continuous examination of operating controls. Manage the department efficiently. Maintain effective control of expenses in line with budget objectives. Ensure all outstanding debts are collected expeditiously. Ensure all parts purchased are controlled and sold at a profit. Review pricing policies, labour rates, fleet discounts, parts pricing and other company and factory policies. Monitor all warranty claim submissions and requisite credits and take action as required.
• Customer Satisfaction – Improve the quality of Customer Service and Retention by enhanced facilities. Improve Sale people skills by effective marketing and ongoing staff training. Maintain records of Customer complaints. Maintain and / or congratulation for use and action as required.
• Staffing – Establish the levels of staff required to achieve budget. Recruit, select and train staff. Ensure that training standards are fully maintained so that future manpower requirements are covered. Establish training needs, plan programmes and maintain records of training and costs thereof. Conduct staff performance appraisals twice a year and ensure that action is taken on results thereof. Conduct staff meetings.
• Marketing and Sales – Draw up and initiate marketing plans. Instigate and operate advertising and promotional activities with the Marketing department.
• Asset Control – Ensure that premises and equipment and other assets are controlled and used effectively. Establish adequate safety and security procedures to protect property and personnel. Check all equipment for condition and accuracy of diagnosis.
• Housekeeping and Safety – Be familiar with the BSOPs and Delegation of Authorities / Limits. Implement and ensure compliance with safety rules, legislation and environmental concerns. Ensure that the general appearance of the department / branch is of the highest standard. Ensure that all clerical functions within the department are carried out in accordance with policies. Review with departmental activities and reporting structures.
• General – Attend functions. Perform any other reasonable duties which may be required. Promote the SOP in all aspects of the operation.

Qualifications and Experience

• Grade 12 / matric essential.
• Degree / Diploma in Business Management or Marketing advantageous.
• 3-5 years' knowledge and experience of sales and marketing of Commercial Vehicle Parts.

Skills and Personal Attributes

• Management Skills
• Customer Orientation
• Negotiation Skills
• Understanding of HR and IR policies and processes
• Excellent Communication Skills, both written and verbal
• Organizational skills
• Computer literate
• Administrative skills
• Coaching and mentoring