Regional Operations & Field Tech Support Coordinator

Britelinkmct; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A telecommunications company in Durban is seeking a dedicated Technician for the role of receiving and dispatching link builds and maintenance tickets. The ideal candidate should have at least 1-2 years of experience in the telecommunications or IT industry along with a Grade 12 qualification. Key responsibilities include providing technical support, managing incidents, and ensuring adherence to SLA standards. Strong communication skills and technical knowledge of networks are essential for success in this role.

Qualifications

• 1-2 years of experience in Telecommunications/IT industry.
• Technical knowledge of telecommunications and IT networks.
• Working knowledge of fibre networks and testing equipment advantageous.

Responsibilities

• Responsible for receiving, dispatching link builds and maintenance tickets.
• Dispatch technicians to attend to reported faults within agreed turnaround times.
• Provide technical support to maintenance teams while addressing customer faults.
• Ensure adherence to SLA turnaround times for query resolution.

Skills

Communication skills

Technical knowledge of telecommunications and IT networks

Working knowledge of fibre network and test equipment

Strong computer literacy skills

Education

Grade 12

N6 National Diploma for technicians or equivalent

Job description

A telecommunications company in Durban is seeking a dedicated Technician for the role of receiving and dispatching link builds and maintenance tickets. The ideal candidate should have at least 1-2 years of experience in the telecommunications or IT industry along with a Grade 12 qualification. Key responsibilities include providing technical support, managing incidents, and ensuring adherence to SLA standards. Strong communication skills and technical knowledge of networks are essential for success in this role.