Regional Operations Director

People Dimension; Centurion; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

A global security company in Centurion seeks a Regional Operations Director to oversee financial performance, manage multiple sites, and drive business growth. The ideal candidate will have extensive experience in management, a relevant degree, and a strong focus on customer service and staff development. This leadership role involves ensuring compliance with company policies and legislative requirements while maintaining high standards of operational excellence.

Qualifications

• Minimum 5-10 years of experience in General Management.
• Minimum 5-10 years of experience in multi-site management.

Responsibilities

• Manage regional financial performance and ensure budget achievement.
• Control revenue growth and gross margin improvement.
• Ensure effective management of staff and regional operations.
• Monitor customer satisfaction and retention rates.
• Develop new business opportunities within the region.

Skills

Market shaping

Strategic direction setting

Complexity simplification

Change and innovation

Performance driving

Customer focus

People engagement and development

Professionalism and integrity

Collaborative working

Education

Grade 12

B.Com Degree or equivalent in General Management

PSIRA Grade A (advantageous)

Job description

Introduction

A well-established global security company based in Centurion, is looking for a Regional Operations Director to join their team. Send your CV to hr5 (at) peopledimension (dot) co (dot) za.

Responsibilities

Responsible for provision of quality contractual and ad-hoc secure solution services to customers within the region, in compliance with legislation, company policies, processes and procedures, to ensure the achievement of budgeted financial targets, satisfied customers, sound business ethics and mitigate risk in the business.

Duties

• Effective management of the regional financial performance
• Revenue Growth : Organic Growth achieved against budget
• Gross Margin Improvement : Direct Labour control / percentage improvement; Direct Other cost reduction / percentage improvement
• PBITA (Profit Before Interest, Tax and Amortisation) improvement / budget achievement : Escalations achieved against budget
• Overhead cost control : Overhead percentage compared with budget; Overhead cost reduction; Number of claims / claim value reduction
• Manage the Region’s cash flow : DSO management; Debt increase beyond 60 days; Bad debt movement into 180 days; Capex spent vs. budget
• Effective management of staff with region
• Effective Organisation : Regional organisational structure staffed; Staff turnover analysis, proper allocation of staff to positions and structure; Set and agree objectives and performance standards with staff, including understanding of policy and procedures; Monitor performance and provide feedback
• Staff Development : Succession Planning in place, updated and practiced; Determine training needs for direct reports (in line with training and HR policy); Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed
• Leadership : Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by Company\'s code of conduct and disciplinary code; Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures; Hold regional management team meetings and communicate to all regional staff through those briefings
• Customer Focus : Retention and customer satisfaction ratings improved; Proportion / percentage of contracts lost reduced; Undertake regular and consistent customer visit and assess performance; Monitor customer service levels
• Quality of Service : Quality Audit rating, correction plan in place and implemented
• Shared Best Practice : Specific examples of implementation of BP from other regions; Progress / success re new business achieved vs. budget
• Effective management of business development function
• New business development : Identifying new business opportunities in the region’s sphere of operations; Monitor and assess the market environment in terms of competitors and current customers; Ensure that all new businesses are done at profitable margins
• Company image and brand : Ensure all vehicles are correctly branded and maintained to improve company image and market share; Oversight and management of employee discipline; Adhere to all company brand guidelines
• Health and Safety : Participate in the design / development / review / implementation and monitoring of the departmental safety plans for each year; Participate in safety forums created by the company; Report all safety incidents to relevant people; Discuss all safety incidents; Follow-up on activities assigned through safety meeting / committee / representative / management; Attend safety education and refresher programs; Comply with safety policies and procedures at the workplace; Distribute safety information as required

Qualification and Experience

• Grade 12
• B.Com Degree (or equivalent) Tertiary Qualification in General Management (Advantageous)
• PSIRA Grade A (Private Security Industry Regulatory Authority) Advantageous
• Minimum 5-10 years Experience in General Management
• Minimum 5-10 years Experience of multi-site management

Skills and Attributes

• Shaping the market environment
• Setting strategic direction
• Simplifying the complex
• Creating change and innovation
• Driving superior performance
• Focusing on the customer
• Engaging, inspiring and developing people
• Leading with professionalism and integrity
• Working collaboratively