Regional IT Support Engineer – Remote & Onsite Travel

Discovery Limited; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial services company is seeking an IT Support Engineer based in Cape Town, responsible for resolving technical incidents and supporting the IT service delivery across regional offices. Ideal candidates will have strong hardware and software diagnostic skills, as well as experience with Microsoft environments. The role requires good communication skills and a readiness to travel to provide IT support at various locations.

Qualifications

• Minimum 2 to 3 years in Microsoft desktop OS and network protocols.
• Experience troubleshooting remote and desk-side issues.
• 3+ years in IT Service Desk and Citrix support.

Responsibilities

• Support and manage incidents, changes, and requests.
• Ensure SLA compliance while resolving tickets.
• Act as project resource for tech service rollouts.

Skills

Diagnosing and solving hardware issues

Troubleshooting software and connectivity issues

Effective communication across high level stakeholders

Advanced troubleshooting skills

Ability to function independently

Education

Matric

A+, N+, MCSE

Diploma in Information Technology

ITIL v4 Foundation Certification

Tools

Microsoft applications

Call logging tools

Asset management tools

Job description

A leading financial services company is seeking an IT Support Engineer based in Cape Town, responsible for resolving technical incidents and supporting the IT service delivery across regional offices. Ideal candidates will have strong hardware and software diagnostic skills, as well as experience with Microsoft environments. The role requires good communication skills and a readiness to travel to provide IT support at various locations.