Regional Head of Marketing & CX Excellence

The Focus Group; Johannesburg; On-site; ZAR 500 000 - 600 000; Full time

Job summary

A leading multinational pharmaceutical company seeks a Head of Marketing & Commercial Customer Experience Excellence (CXE) to be based in Johannesburg. You will be responsible for driving customer engagement strategies, managing budgets, and ensuring the financial sustainability of the brand across Southern Africa. Ideal candidates will have 5–10 years of experience in marketing within the pharmaceutical industry, along with strong analytical and team management skills. This role demands a strategic mindset and a passion for enhancing customer experience.

Qualifications

• 5–10 years of experience in marketing and business operations within a multinational pharmaceutical company.
• Demonstrated experience in Customer Experience Excellence.
• 2–3 years of management experience.

Responsibilities

• Own and localize go-to-market and customer engagement strategy.
• Ensure financial sustainability and deliver commercial targets.
• Manage budgets and track performance to plan.
• Drive digital transformation and compliant execution.
• Build a high-performing team and lead change.

Skills

Strategic business planning execution

Strong analytical mindset

Complex Problem Solving

Strong team management skills

Strong communication skills

Stakeholder management

Advanced spreadsheet skills

Proven success in omnichannel engagement

Education

Bachelor’s degree

MBA

Job description

A leading multinational pharmaceutical company seeks a Head of Marketing & Commercial Customer Experience Excellence (CXE) to be based in Johannesburg. You will be responsible for driving customer engagement strategies, managing budgets, and ensuring the financial sustainability of the brand across Southern Africa. Ideal candidates will have 5–10 years of experience in marketing within the pharmaceutical industry, along with strong analytical and team management skills. This role demands a strategic mindset and a passion for enhancing customer experience.