Regional General Manager - North

Fidelity Services Group; Pretoria; On-site; ZAR 700,000 - 1,000,000; Full time

Job summary

A leading security services provider in Pretoria seeks a Regional General Manager to oversee operations across the region. This role requires a self-motivated individual with significant experience in senior management, responsible for managing P&L, driving sales performance, and ensuring efficient operations. The ideal candidate will possess strong business acumen, leadership skills, and a commitment to fostering a zero harm culture within the organization.

Qualifications

• Minimum 3-5 years experience in Senior Management role with Sales and Customer Service.
• Full P&L responsibility for the Region.
• Experience managing budgets and financial analytics.

Responsibilities

• Oversee operations in the defined region.
• Achieve sales targets per each sales channel.
• Manage attrition rates and employee development.

Skills

Business Development

Financial Performance

Communication proficiency

Problem Solving / Analysis

Project Management

Analytical Skills

Relationship building

Education

University Degree (B. Com or similar)

Post-graduate qualification

Job description

Overview

Position: Regional General Manager

Reporting to: National Executive

Overall purpose of the job: Self-motivated manager to oversee and manage operations in all areas within a defined region, providing the business with effective and efficient running of day-to-day subscriber business, achieving all goals and maximising profitability. Implement and execute effective business strategies and programs. Provide leadership and drive performance for the Residential and Small Business unit for the area. The role encompasses responsibility for sales, technical installation, technical servicing, localized community schemes, administration and EHS. The incumbent has full P&L responsibility for the Region. The successful incumbent must drive and build a robust winning business culture ensuring a sustainable future.

Minimum qualifications and experience

• University Degree (B. Com or similar) - Post-graduate qualification highly advantageous
• Minimum 3-5 years experience in Senior Management role with Sales and Customer Service
• Sales metrics, Financial management and analytics, Business systems and processes

Responsibilities

Financial Management

• Full responsibility for Profit and Loss Centre
• Budgetary planning including revenue and capital expenditures
• Reviews and analyses of activities such as costs, operations (e.g., vehicle cost per customer) and forecast data to determine department or division progress toward stated goals and objectives
• Managing the vehicle related costs through reduction in incidents costs and the optimisation of resource deployment
• Monitoring and managing all direct labour costs namely; overtime, absenteeism, training, excess leave and staff turnover
• Overhead cost control to effectively manage the cost of service delivery

Sales

• Achieve sales targets per each sales channel
• New Unit sales
• Targeted RPU
• Technical revenue
• Maintain acceptable margins, manage discounts and technical efficiency
• Management of reconnection rate in conjunction with Customer Contact Centre
• Drives efficiency and effectiveness of in-house sales teams in conjunction with National Sales Manager
• Oversees efficiency and effectiveness of in-house sales teams in conjunction with Direct Regional Sales Managers
• Drives efficiency of and technical teams in conjunction with Regional Technical Managers

Business generation

• Strategy design to grow the business appropriate to the Districts and Branches
• Localised Security Scheme (LSS) management of overall profitability and taking appropriate business decisions to ensure long term sustainability
• Intervention in unprofitable areas or LSS to ensure minimum profitability goals are achieved - this could include closure of unprofitable areas
• Exploring and evaluating green-fields areas for expansion of the business
• Exploring and evaluating acquisition opportunities

Branch Management

• Looking to the short-medium future of the business and making key recommendations for technology, resource and skill allocation and utilization
• Clear communication and implementation of strategy across the Branches
• Manage attrition rates down
• Ensure development of tactical programs to pursue targeted goals and objectives
• Monitor overall operational delivery in the Branches
• Provide direct management of key functional managers in the business unit: Sales, Technical and Regional Admin Teams
• Indirect reporting line of Operations, Finance and HR Teams within the matrix structure
• Report key results to corporate offices
• Engage with all stakeholders in broader organizational strategy planning and execution
• Oversees key projects, processes and performance reports, data and analysis
• Develop and maintain a wide network of relationships throughout the business to instil a collaborative culture
• Implement localisation including Community Social Media, CCTV and other key localisation steps in the area

Operations

• Accountable to maintain quality service and outputs related to work in the district (alarm services, contact centres, armed response, guarding, etc.) in compliance with policy and procedures
• Oversee key projects, processes and performance reports
• Identify and solve immediate operational problems within the team environment and escalate unresolved issues for resolution as required
• Ensure effective operations management and service delivery, ensuring compliance with identified service practices, principles and processes
• Monitor operations for efficiency, provide feedback to team and serve as a point of escalation for challenging operational issues
• Visit client sites on an ongoing basis
• Play an active role in escalated customer complaints
• Develop and maintain client relationships to enhance customer service
• Resolve and escalate customer complaints within the set timeframes

People Management

• Create individual and team ownership for decisions, plans and strategies by collaborating with and empowering team members
• Integrate and assign resources across the auditing function through effective workforce planning to ensure efficient work streams
• Effectively manage performance within the team to ensure business objectives are achieved
• Provide clear leadership and promote and foster a team culture consistent with group values
• Motivate, coach, mentor and develop direct reports ensuring the continuous development of the team, creating an organisation-wide learning-enabled environment
• Embrace diversity and drive the Employment Equity strategy within the auditing function
• Engage with various stakeholders across the business to drive communication and collaboration
• Manage the succession planning process within area of responsibility

Health and Safety (EHS)

• Contributes to achieving regional EHS targets
• Support, encourage and assist with instilling a Zero harm culture across the business
• Ensure required EHS standards and targets are communicated, executed upon and achieved
• Ensure that method of work statements are in place for relevant activities identified under direct management

Competencies, Skills and Attributes

• Autonomous decision making
• Business acumen
• Communication proficiency
• Problem Solving / Analysis
• Project Management, Strategic Thinking
• Budgeting and forecasting
• Analytical Skills, Negotiation skills, Relationship building

We reserve the right not to make an appointment to any advertised position. Preference is given to existing employees; Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Required Experience: Director

Key Skills: Business Development, Company Policies, Customer Service, Financial Performance, Revenue Growth, Oversight, Regional Sales, Account Management, Project Management, Product Line, Ensure Compliance, Human Resources, Procedures, Sales Goals, Direct Reports

Employment Type: Full-Time

Experience: years

Vacancy: 1