Regional Driver Operations Team Leader Africa (Abidjan/Lagos/Cape Town)

inDrive; Wes-Kaap; Hybrid; ZAR 300,000 - 500,000; Full time

Job summary

A regional transportation company is seeking a Regional Driver Operations Team Leader in South Africa (Wes-Kaap). You will coordinate driver engagement, monitor KPIs, and implement training programs. Strong experience in the Africa region and sales funnel management is required. Benefits include health insurance, hybrid work mode, and various training opportunities.

Benefits

Health insurance with oncology coverage

Hybrid work mode

Relocation package

Access to counseling services

Diverse training programs

Fitness club membership discount

Qualifications

• 5+ years of experience working in the Africa region.
• Strong understanding of user acquisition sales funnels.
• Experience in recruitment or acquisition environments.

Responsibilities

• Coordinate activities for attracting and retaining drivers.
• Monitor KPIs and design improvement actions.
• Implement motivational and training programs.
• Oversee call script quality and testing.
• Conduct training sessions for user acquisition.

Skills

Operational management

Sales funnel knowledge

Analytical skills

Problem-solving skills

Advanced Excel skills

Communication skills in English

Team management

Job description

We are looking for Regional Driver Operations Team Leader Africa.

Responsibilities

• Organize Driver Engagement Processes: Coordinate activities related to attracting, activating, reactivating, and retaining drivers.
• Manage KPIs: Have a comprehensive understanding of funnel efficiency from installation to creating successful orders for drivers, monitor main territory KPIs and design action plan to improve them.
• Implement Motivational Programs: Execute motivational initiatives and training programs to improve agent performance, share feedback.
• Support Activation and Reactivation Mechanics: Assist in launching, adapting, and improving strategies to activate and reactivate drivers effectively.
• Monitor Calls Quality and Scripts: Oversee call scripts, assess their effectiveness, and ensure high‑quality interactions with users, test different hypothesis.
• Drive team: Conduct training sessions to equip agents with the skills needed for user acquisition and activation, keep them motivated.
• Execute City Launches: Travel to new city launches within the country to organize on‑the‑ground recruitment efforts.

Qualifications

• 5+ years expertise of working with Africa region.
• 2‑3+ years experience in business. operations/expansion/launching in Ride‑Hailing, Delivery, and E‑commerce fields are highly preferred.
• Strong understanding of the sales funnel and how it applies to user acquisition.
• Advanced English proficiency: Both written and verbal communication skills are required.
• Advanced Excel skills, with the ability to analyze data, create reports, and track KPIs.
• Sales team management experience is highly desirable, particularly in recruitment or acquisition environments.
• Strong analytical and problem‑solving skills to address challenges in driver recruitment and recommend improvements.
• Adaptability and flexibility in a fast‑paced environment with evolving recruitment demands and market conditions.
• Knowledge of local transportation regulations and market trends would be a plus.

Conditions & Benefits

• Health insurance with oncology coverage and life insurance included.
• Hybrid work mode and flexible schedule.
• Relocation package offered for candidates from other regions.
• Access to professional counseling services including psychological, financial, and legal support.
• Diverse internal training programs.
• Partially or fully paid additional training courses.
• All necessary work equipment
• Fitness club membership discount.