Regional Driver Operations Team Leader Africa

inDrive; Durban; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A leading ride-hailing company in Durban seeks a Regional Driver Operations Team Leader for Africa. The role includes managing driver engagement processes, monitoring KPIs, and executing motivational programs. The ideal candidate has over 5 years of relevant experience, excellent analytical skills, and advanced English proficiency. This position offers health insurance, a hybrid work model, and a relocation package for candidates from other regions.

Benefits

Health insurance with oncology coverage

Hybrid work mode

Relocation package

Access to professional counseling services

Diverse internal training programs

Fitness club membership discount

Qualifications

• 5+ years expertise working with the Africa region.
• 2-3+ years experience in business operations in Ride-Hailing, Delivery, or E-commerce.
• Strong understanding of the sales funnel for user acquisition.

Responsibilities

• Coordinate activities for attracting and retaining drivers.
• Monitor KPIs and design action plans to improve them.
• Execute training programs to enhance agent performance.

Skills

Sales team management experience

Strong analytical and problem-solving skills

Advanced Excel skills

Advanced English proficiency

Knowledge of local transportation regulations

Job description

Regional Driver Operations Team Leader Africa

Responsibilities

• Organize Driver Engagement Processes: Coordinate activities related to attracting, activating, reactivating, and retaining drivers.
• Manage KPIs: Have a comprehensive understanding of funnel efficiency from installation to creating successful orders for drivers, monitor main territory KPIs and design action plan to improve them.
• Implement Motivational Programs: Execute motivational initiatives and training programs to improve agent performance, share feedback.
• Support Activation and Reactivation Mechanics: Assist in launching, adapting, and improving strategies to activate and reactivate drivers effectively.
• Monitor Calls Quality and Scripts: Oversee call scripts, assess their effectiveness, and ensure high-quality interactions with users, test different hypothesis.
• Drive team: Conduct training sessions to equip agents with the skills needed for user acquisition and activation, keep them motivated.
• Execute City Launches: Travel to new city launches within the country to organize on-the-ground recruitment efforts.

Qualifications

• 5+ years expertise of working with Africa region
• 2-3+ years experience in business. operations/expansion/launching in Ride-Hailing, Delivery, and E-commerce fields are highly preferred.
• Strong understanding of the sales funnel and how it applies to user acquisition.
• Advanced English proficiency: Both written and verbal communication skills are required.
• Advanced Excel skills, with the ability to analyze data, create reports, and track KPIs.
• Sales team management experience is highly desirable, particularly in recruitment or acquisition environments.
• Strong analytical and problem-solving skills to address challenges in driver recruitment and recommend improvements.
• Adaptability and flexibility in a fast-paced environment with evolving recruitment demands and market conditions.
• Knowledge of local transportation regulations and market trends would be a plus.

Conditions & Benefits

• Health insurance with oncology coverage and life insurance included.
• Hybrid work mode and flexible schedule.
• Relocation package offered for candidates from other regions.
• Access to professional counseling services including psychological, financial, and legal support.
• Diverse internal training programs.
• Partially or fully paid additional training courses.
• All necessary work equipment.
• Fitness club membership discount.