Regional ATM Manager

Architectural Services; Pretoria; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading security services provider in South Africa is seeking an Operations Manager to oversee ATM operations in Pretoria. The ideal candidate will have over 5 years of operational and management experience, ensuring compliance with industry standards, building client relationships, and focusing on staff development and training. This role is pivotal for ensuring operational efficiency and accuracy in reporting.

Qualifications

• 5+ years of ATM operational experience.
• 5+ years of management experience.
• Knowledge of reconciliations.

Responsibilities

• Manage the region's ATM operations.
• Ensure compliance with SOPs and SLAs.
• Build strong client relationships.
• Supervise staff training and development.
• Conduct regular audits and issue resolution.

Skills

ATM operational management

Staff development

Compliance with SOPs

Relationship management

Education

Matric certificate

PSiRA Grade B certificate

CIT certificate

Job description

Overview

Purpose of the role: To manage and oversee all ATM operations within the region, ensuring compliance with SOPs and SLAs, accurate reporting, and strong client relationships. The role focuses on staff development, succession planning, and operational efficiency through regular audits and proactive issue resolution.

Minimum Requirements

• PSiRA Grade B and CIT certificate.
• Valid drivers license.
• Reliable own transport.
• Firearm competency.
• Matric.

Experience And Other Competencies Required

• Min 5 years ATM operational experience.
• Min 5 years management experience.
• Knowledge of recons.

Key Performance Areas

• Take ownership of the region\'s ATM operation.
• Ensure effective reporting to both HQ and the clients.
• Build a working relationship with our clients.
• Ensure there is succession plans in place at all branches in the ATM department.
• Ensure all ATM staff is trained, and their skills is continually improved.
• Ensure accurate reporting in all ATM equipment.
• Perform regular self-audits to ensure SOP and SLA compliance.
• Investigate shortages and ensure dockets submitted is of a high quality.

We reserve the right not to make an appointment to any advertised position. While preference is given to existing employees at all times and the choice made is purely on merit, historically disadvantaged candidates and black female candidates are encouraged and supported in the FSG team. While black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.