Records Manager_I

Firstrand; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial services group is seeking a highly motivated Records Manager in Cape Town. You will play a critical role in shaping records management strategies, ensuring data security and regulatory alignment. Ideal candidates will have a Bachelor in Commerce and 4-5 years of experience in Data Governance and Information Management. The position offers strategic exposure and the opportunity to influence business performance. Applications close on 09/10/25.

Qualifications

• 4 to 5 years' experience in Data Governance / Information Management.
• Strong understanding of Data and Information Management principles.
• Proven ability to conduct thorough process reviews.

Responsibilities

• Manage evolution and transition of the data quality strategy.
• Define and implement a Records Management operating model.
• Lead projects to adopt electronic recordkeeping practices.
• Build collaborative relationships within the organization.

Skills

Data Governance

Information Management

Process Improvement

Education

Bachelor of Commerce equivalent to NQF Level 7 in Management or Business Administration

Job description

Job Description

Hello Future Records Manager

The Personal Segment Suites & Advisory (PSAS) business unit serves customers earning between income, across four key sub-segments: Entry Wallet, Entry Banking, Middle Market, and Emerging Affluent. As part of our transformation journey, we are evolving how we support and service customers through platform migration, suite innovation, and operational excellence.

We are seeking a highly motivated Records Manager to join the Operations Management Capability team, playing a critical role in shaping and implementing a modern, compliant, and efficient records management strategy. This role will support the business unit's strategic goals by ensuring that data and records are managed securely, responsibly, and in alignment with regulatory and operational requirements.

The ideal candidate is passionate about customer protection, data governance, and continuous improvement, and will contribute to the broader transformation agenda by enabling simplified, digital-first processes and supporting the delivery of exceptional customer experiences.

This role reports directly to the Chief Operating Officer of PSAS, offering strategic exposure and the opportunity to influence how records management supports business performance, compliance, and innovation.

Responsibilities

• Manages the evolution and transition of the data quality strategy and architecture in response to changing business requirements.
• Prevent wastage and continuously identify process improvements to contain and reduce costs.
• Define and implement a Records Management operating model and governance framework.
• Lead strategic projects and initiatives to adopt electronic recordkeeping practices.
• Align Records Management practices with business unit strategy and requirements.
• Define and implement a Records Management solution incorporating retention policies, schedules, and business rules.
• Assess current records management practices and establish best practices.
• Foster collaborative relationships within FNB / Direct Axis and across the FirstRand Group.
• Manage people by executing leadership responsibilities and creating an environment that promotes growth and performance excellence.
• Actively coach team members by providing subject matter expertise, guidance on solutions and processes, and support for personal development.
• Participate in development activities for self and team, generate reports to track progress and support informed business decision-making.
• Build strong working relationships across teams and functions to enhance delivery, collaboration, and innovation.

Qualifications

• Have a Bachelor of Commerce equivalent to NQF Level 7 in Management or Business Administration.
• Have 4 to 5 years' experience in Data Governance / Information Management.
• Demonstrates a strong understanding of the group's Data and Information Management (DIM) principles and excels in conducting thorough process reviews to ensure best practices.

Key Attributes & Opportunities

• Opportunities to network and collaborate.
• A challenging working environment.
• Opportunities to innovate.
• Analytical, adaptable and curious.
• Thrive in a collaborative environment.
• Conceptual and Big Picture Thinking.
• Strategic Thinking.
• PostDirectAxisLI-LM8.

Job Details

Take note that applications will not be accepted on the below date and onwards; kindly submit applications ahead of the closing date indicated below.

Closing Date: 09/10/25

All appointments will be made in line with FirstRand Group's Employment Equity plan.

EEO Statement

The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.