Receptionist / Switchboard Operator

Pro Tem; Stellenbosch; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A hospitality firm in Stellenbosch is seeking a Receptionist/Switchboard Operator to welcome guests, manage inquiries, and conduct tours. The ideal candidate will have Grade 12 education, preferably with a hospitality certificate, and 1-2 years of relevant experience. Excellent communication and customer service skills are essential for the role, which involves working in a fast-paced environment with distinguished clientele.

Qualifications

• Grade 12 education; a hospitality certificate is a plus.
• Preferably 1-2 years of reception or switchboard operator experience.
• Fluent in English with excellent communication skills.

Responsibilities

• Ensure guests are acknowledged with kindness upon entering and departing.
• Engage with guests providing information about the estate.
• Conduct estate tours for guests.

Skills

Telephone etiquette

Customer service

Teamwork

Organizational skills

Attention to detail

Education

Grade 12 education

Hospitality certificate

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

We are looking for a fixed-term Receptionist / Switchboard Operator to join our team. The role involves welcoming guests to the estate, guiding them to various outlets, and responding to general enquiries.

Main Responsibilities:

• Ensure guests are acknowledged with kindness, warmth, and sincerity when entering and departing the reception area;
• Engage with guests by providing information about the estate, facilities, and experiences;
• Conduct estate tours with guests;
• Operate the telephone and switchboard service for all calls;
• Refer calls and provide assistance to the appropriate person depending on the call's nature;
• Maintain a register of bookings and reservations and communicate with the Security department;
• Compile and update data related to the area of activity;
• Distribute information around the estate as needed;
• Update the electronic telephone directory;
• Ensure lunch and dinner booking sheets from the restaurant are communicated to the relevant departments;
• Keep management informed of guest concerns;
• Hand over and sign for all lost property to the security manager.

Main Requirements:

• Grade 12 education; a hospitality certificate is a plus;
• Preferably 1-2 years of reception or switchboard operator experience;
• Excellent telephone etiquette and customer service skills;
• Fluent in English with excellent written and oral communication skills;
• Ability to work in a team;
• Good computer skills (Word, Excel, Outlook);
• Strong organizational skills and attention to detail;
• Availability to work during hospitality operating hours (evenings, public holidays, weekends);
• Comfortable dealing with distinguished clientele;
• Well-presented with an enthusiastic personality.