Receptionist/Opera Exeperience

Lodgistics; Bela-Bela; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading hospitality provider is seeking a Receptionist/Opera Experience based in Groothoek, North West. This role requires exceptional customer service skills and familiarity with Opera software for managing reservations. The ideal candidate will have at least 2 years of experience in a front desk or customer-facing role within the hospitality industry. Candidates should be prepared to work shifts, including evenings and weekends.

Qualifications

• Minimum of 2 years of experience in a receptionist or customer service role.
• Experience in the hospitality industry preferred.

Responsibilities

• Welcome and greet guests professionally.
• Manage incoming calls and inquiries.
• Handle reservations and bookings.
• Assist with guest check-ins and check-outs.
• Maintain a clean reception area.
• Provide information on local attractions and services.

Skills

Excellent communication and interpersonal skills

Proficiency in Opera software or similar reservation systems

Strong organisational abilities and attention to detail

Familiarity with hotel operations and guest services

Ability to multitask and work efficiently in a fast-paced environment

Proficient in Microsoft Office applications

Education

High school diploma or equivalent

Certification in hospitality or related field

Tools

Opera software

Microsoft Office

Job description

Job Title: Receptionist/Opera Experience

Location: North West, Bojanala Platinum District, Groothoek

Job Type: Permanent, Full-Time

Primary Industry: Travel, Leisure, Tourism and Hospitality

Secondary Industry: Travel, Leisure, Tourism and Hospitality

Job Description

The Receptionist/Opera Experience role based in Groothoek, North West, is a key position within the Travel, Leisure, Tourism, and Hospitality industry. The successful candidate will be responsible for providing exceptional customer service and administrative support.

Job Duties

• Welcome and greet guests in a professional and friendly manner
• Manage incoming calls and respond to inquiries promptly
• Handle reservations and bookings efficiently
• Assist with guest check-ins and check-outs
• Maintain a clean and organised reception area
• Provide information on local attractions, events, and services
• Utilise Opera software for managing reservations and guest information

Required Qualifications

• Excellent communication and interpersonal skills
• Proficiency in Opera software or similar reservation systems
• Previous experience in a front desk or customer-facing role
• Strong organisational abilities and attention to detail

Education

A minimum of a high school diploma or equivalent qualification is required. Additional certification in hospitality or related field is desirable.

Experience

At least 2 years of experience in a receptionist or customer service role within the hospitality industry is preferred.

Knowledge And Skills

• Familiarity with hotel operations and guest services
• Ability to multitask and work efficiently in a fast-paced environment
• Proficient in Microsoft Office applications

Preferred Qualifications

• Additional language proficiency is an advantage
• Certification in Opera software or similar reservation systems

Working Conditions

This role involves working in a dynamic and customer-focused environment. The Receptionist/Opera Experience may be required to work shifts, including evenings, weekends, and public holidays.