Receptionist / Office Administrator

Vine Recruitment; Franschhoek; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A recruitment agency is seeking a Receptionist/Office Administrator in Franschhoek. The ideal candidate should have 1-3 years' experience in administration, be fluent in both English and Afrikaans, and possess MS Office skills. Key responsibilities include managing client interactions, processing invoices, and providing administrative support. The position may require reliable transport and basic accounting skills, making it suitable for proactive individuals eager to maintain positive client relationships.

Qualifications

• 1-3 years’ experience in administration or related fields.
• Candidate with more than 1 year’s experience can qualify without tertiary education.
• Located in or near Franschhoek, reliable transport required.

Responsibilities

• Greet and welcome visitors professionally.
• Answer the phone and respond to emails.
• Provide general information about the company.
• Process tax invoices and quotations using Pastel.
• Manage calendars and remind staff of important dates.

Skills

MS Office (Word, Excel, Outlook)

Basic accounting or bookkeeping knowledge

Fluent in English and Afrikaans

Education

Tertiary education in Administration, Management, HR

Tools

Pastel

Job description

Receptionist / Office Administrator required in Franschhoek.

Our client in Franschhoek is seeking a Receptionist / Office Administrator.

Requirements:

• Lives in or near Franschhoek, if not, has reliable transport.
• Proven prior work experience in or related to any of the following: Office Administrator,
• Administrative assistant, Finance, Receptionist.
• Tertiary education in or related to; Administration, Management, HR course (candidate with more than 1 years’ work experience can qualify without tertiary education)

Additional requirements for office/admin position:

• 1-3 years’ experience in administration, office support or any related fields
• MS Office (word, excel, outlook), experience in working with Pastel would be an advantage
• Fluent in English and Afrikaans

Additional skills for office/admin position:

• Basic accounting or bookkeeping knowledge
• Ability to explain payment terms clearly
• Ability to encourage payment while remaining a positive relationship with clients

Key Responsibilities:

• Greet and welcome visitors in a professional manner
• Answering the phone and responding to emails, divert calls over to person client requests
• Responding to emails; assisting clients, queries, complaints, etc.
• Providing general information about the company to callers, visitors, email queries, etc.
• Taking orders via WhatsApp, emails, or phone calls
• Processing tax invoices, sales orders, quotations, etc, using Pastel.
• Scheduling appointments for staff such as doctor and dentist appointments
• Managing calendar; remind staff or boss of meetings, or any other important dates, as they request
• Receive packages and signing off deliveries or collections from internal departments
• Providing basic administrative support; filing and organising documents, document preparation, printing, scanning
• Reporting issues to appropriate personnel
• Taking the work cell phone home to take notes of orders, queries, complaints, etc, sent via WhatsApp and notifying the personnel the next day (only if required)
• Additional key responsibilities for office/admin position:
• Managing their own client base; processing their orders, review accounts and payment history, send out statements
• Debt collection
• Identify clients with slow and outstanding payments, overdue accounts, irregular payment pattern
• Assist with basic accounting or payroll tasks (if required)
  order and manage office supplies (mainly stationary)
• Stock taking