Receptionist Buildings Access Security

Centrax Digital; Johannesburg; On-site; ZAR 150 000 - 250 000; Full time

Job summary

A leading security service firm in Johannesburg is seeking a receptionist to manage front-line service. Responsibilities include greeting visitors, managing access control, and providing excellent customer service. Candidates must possess a National Certificate/Diploma in Office Administration or a related field, with experience in a similar role preferred. The job requires strong interpersonal skills and the ability to maintain professionalism in a busy environment. This full-time position offers critical support to security protocols and compliance requirements.

Qualifications

• Experience as a receptionist and switchboard operator in a medium to large organization is required.
• May require shift flexibility for peak times or special reception events.

Responsibilities

• Greet and assist all visitors, employees, and contractors in a professional manner.
• Verify identification and maintain accurate visitor logs.
• Enforce access control policies.
• Report suspicious activities immediately.
• Maintain a neat and secure reception area.

Skills

Fluency in English (written and spoken)

Telephonic etiquette

Interpersonal communication

Customer service orientation

Organizational skills

Attention to detail

Ability to remain calm under pressure

Education

NQF 5: 1-2 year Certificate / Diploma

National Certificate / Diploma in Office Administration

Tools

SAP

Clerical systems

Multi-line Phone Systems

Job description

Overview

To serve as the first point of contact for all visitors contractors and employees entering that only authorized individuals gain access while providing professional front-line service and supporting security protocols and compliance requirements.

Education

NQF 5 : 1-2 year Certificate / Diploma

Qualifications and experience

National Certificate / Diploma in Office Administration or related fields.

Experience as a receptionist and switchboard operator in a medium to large organization.

Special Requirements

May require shift flexibility coverage for peak times or special reception events.

Fluency in English (written and spoken).

Experience with SAP or clerical systems preferred.

Excellent telephonic etiquette interpersonal communication and customer service orientation.

Highly organized and detail-oriented able to prioritize and multitask without close supervision.

Strong attention to detail and situational awareness.

Ability to remain calm under pressure.

Professional and presentable demeanor appropriate for corporate environment

Requirements

Access control and verification

• Greet and assist all visitors employees and contractors in a professional and courteous manner.
• Verify identification issue visitor badges / cards and maintain accurate visitor logs.
• Enforce access control policies including Anti-Passback rules and National Key Point compliance requirements.
• Monitor entry / exit points to prevent unauthorised access.
• Conduct basic bag or equipment inspections where authorised.
• Use electronic access systems and CCTV to monitor lobby activities.

Visitor & Contractor Management

• Contact hosts to confirm appointments before granting access.
• Ensure all visitors and contractors are escorted or directed to their destination.

Incident Reporting

• Report suspicious activities, security breaches or safety hazards to the Security Consultant or Control Room immediately.
• Maintain accurate incident and access records for audits.

Customer Service & Communication

• Provide information and directions to authorised visitors and employees.
• Handle incoming phone calls at reception and direct them appropriately.

Administrative Support

• Maintain reception area in a neat orderly and secure manner.
• File visitor documentation and update access control records as required.
• Assist with security-related administration such as compiling daily access reports.

Competencies

• Acquiring Information
• Championing Customer Needs
• Demonstrating Self-Insight and Awareness
• Sharing Information.

Required Skills

• Access control and verification
• Greet and assist all visitors employees and contractors in a professional and courteous manner.
• Verify identification issue visitor badges / cards and maintain accurate visitor logs.
• Enforce access control policies including Anti-Passback rules and National Key Point compliance requirements.
• Monitor entry / exit points to prevent unauthorised access.
• Conduct basic bag or equipment inspections where authorised.
• Use electronic access systems and CCTV to monitor lobby activities.
• Visitor & Contractor Management
• Contact hosts to confirm appointments before granting access.
• Ensure all visitors and contractors are escorted or directed to their destination.
• Incident Reporting
• Report suspicious activities or safety hazards to the Security Consultant or Control Room immediately.
• Maintain accurate incident and access records for audits.
• Customer Service & Communication
• Provide information and directions to authorised visitors and employees.
• Handle
• Administrative Support
• Provide information and directions to authorised visitors and employees.

Key Skills

Multi-line Phone Systems, Customer Service, Computer Skills, QuickBooks, Medical office experience, Office Experience, 10 Key Calculator, Dental Office Experience, Front Desk, Administrative Experience, Medical Receptionist, Phone Etiquette

Employment Type

Full Time

Experience

years

Vacancy

1