Receptionist (Automotive Industry)

K And T Consulting (Pty) Ltd; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A local consulting firm based in Gauteng is seeking a Customer Service Advisor. The ideal candidate will professionally greet customers, manage appointments, and ensure exceptional service delivery. Responsibilities include assisting with customer queries, coordinating with service departments, and maintaining accurate records. This is a full-time, permanent role with salary dependent on experience.

Qualifications

• Experience in customer interaction and administration.
• Ability to manage a switchboard efficiently.
• Skills in using dealer management CRM systems.

Responsibilities

• Greet and assist walk-in customers and manage switchboard.
• Assist service department with customer check-ins and scheduling.
• Maintain customer satisfaction and address queries.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Job description

Front Office and Customer Interaction

• Professionally greet and assist all walk-in customers, visitors, and suppliers.
• Direct clients to the appropriate departments (Sales, Service, Parts, Finance).
• Manage the dealership's main switchboard and ensure calls are routed promptly and accurately.
• Maintain a welcoming, clean, and professional reception area that reflects the brand image.
• Manage customer sign-in, parking coordination, and waiting area comfort.

Service Advisor Support

• Assist the service department with customer check-ins and appointment scheduling.
• Capture customer and vehicle details accurately for job cards and service bookings.
• Provide basic advice on service intervals, repair timelines, and follow-up procedures.
• Coordinate communication between customers, technicians, and service advisors.
• Support preparation of job cards, quotations, and service follow-ups.
• Maintain daily service board and ensure job status updates are communicated.

Administration and Coordination

• Assist with document filing, scanning, and invoicing support.
• Record customer interactions and feedback in the dealership CRM system.
• Prepare customer satisfaction and follow-up call reports.
• Manage deliveries, mail, and courier coordination.
• Support marketing and customer event activities where needed.

Customer Relations

• Ensure every customer receives professional and friendly service at first contact.
• Handle minor queries and escalate complaints or service issues promptly.
• Follow up on outstanding customer communication for service or parts updates.
• Contribute to improving the dealership's Customer Satisfaction Index (CSI).

***Salary is market related depending on experience.

***Applications can be emailed to

Job Types: Full-time, Permanent

Work Location: In person