Receptionist/Administrator (Fixed Term Contract)

Old Mutual; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading financial services firm in Durban is looking for a Receptionist/PA to manage front line reception, perform administrative duties, and assist with product administration. The ideal candidate has at least 3 years of experience in a similar role and excellent communication skills. This position emphasizes client service excellence and offers a dynamic team environment.

Qualifications

• Matric & tertiary qualification required.
• 3 years of front face reception administration experience in a financial services environment.
• Excellent command of English and client-centric approach.

Responsibilities

• Manage front line reception and switchboard.
• Coordinate office administration tasks including travel bookings.
• Assist with product administration and liaise with product providers.

Skills

Action Planning

Client Management

Computer Literacy

Database Administration

Desktop Publishing (DTP)

Executing Plans

Management Reporting

Network Administration

Numerical Aptitude

Office Systems

Oral Communications

Policies & Procedures

Report Review

Resource Scheduling

Education

NQF Level 4 - Grade 12

Office Administration or relevant qualification

Tools

Oracle

Job description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role is responsible for front line reception and switchboard management, various office administrative duties including junior PA responsibilities. The incumbent is individually accountable for achieving results through own efforts. This role is based in Kloof, Durban. The role also includes assisting with product administration in accordance with business, process and compliance rules as well as dealing with the relevant Product Administrators, where required.

Front Face Reception/PA

• Welcome and receives clients in a professional manner.
• Responds to incoming calls and take accurate messages and resolves basic queries.

Office Administration

• Travel bookings including flights, hotel/accommodation, cars/shuttles.
• Ordering stationery & kitchen stock as required.
• Takes care of administrative processes and produces monthly stats.
• Logs and keeps accurate records and details up to date.
• Printing and scanning as required.

Product Administration (back-office support)

• Prepare necessary documentation for client meetings.
• Liaise with product providers to obtain policy and investment information, statements and supporting documents.
• Basic processing of required documentation in order to finalise submission to product providers.

Team Assistance

• Assists team-members with various additional tasks e.g. catering assistance, room set-up etc. when required.
• Assists with the coordination of client meetings and meeting rooms.
• Assist with Access control, access tokens/access cards and alarm codes for colleagues.

Health & Safety

• Team leader for all First Aiders and Emergency Wardens.
• Investigate issues relating to health and safety and review the effectiveness of health and safety measures that have been put in place.
• Ongoing training for incident reporting, making sure the team is on track.

Personal Effectiveness

• Accountable for service delivery through own efforts.
• Makes increased contributions by broadening individual skills.
• Collaborates effectively with others to achieve personal results.
• Accepts and lives the company values.

Qualifications and Experience required

• Matric & tertiary qualification (Office Administration or relevant qualification)
• At least 3 years of front face reception administration experience in a financial services environment
• Telephone etiquette
• Service excellence
• Excellent command of English
• Good communication skills
• Client centric
• Strong administrative skills
• Ability to handle stressful situations in a vibey dynamic team
• Time management
• Proactive and a self-starter
• Be professional and presentable
• Dependable and punctual
• Positive attitude and willingness to assist wherever needed
• Oracle Proficiency would be advantageous
• Own transport would also be advantageous

Skills

Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling

Competencies

Collaborates, Communicates Effectively, Drives Results, Ensures Accountability, Plans and Aligns, Tech Savvy

Education

NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent

Closing Date

06 November 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!