Receptionist / Administrator

University of Fort Hare; Pinetown, Umlazi, Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading university in Pinetown is seeking a friendly Receptionist / Administrator to provide essential support. The role requires a minimum of Grade 12 and 2-3 years of experience in an administrative role. Proficiency in MS Office and ERP systems like Syspro is advantageous. Candidates should possess excellent communication skills and attention to detail. This position offers an opportunity to be part of a dynamic team.

Qualifications

• 2 – 3 Years’ experience in an administrative/internal sales role essential.
• Ability to read, write and speak English well.

Responsibilities

• Operate the switchboard and transfer calls.
• Assist internal sales admins by processing orders.
• Handle customer queries and complaints.
• Provide feedback to clients regarding order status.

Skills

Excellent verbal and written communication skills

Attention to detail

Ability to work independently and as a team player

Ability to cope well under pressure

Excellent co-ordinating skills

Education

Grade 12

Tools

MS Office (Word, Excel)

ERP programs (Syspro)

Job description

South Africa - KwaZulu Natal , eThekwini Central (Durban / Pinetown / Umlazi)

R 00

Our client is looking for a friendly people person Receptionist / Administrator to join their dynamic team at their Pinetown branch. The successful candidate will provide receptionist and administrative support to the Sales and Warehouse team.

• Grade 12.
• 2 – 3 Years’ experience in an administrative / internal sales role essential.

Minimum Requirements

• Grade 12.
• 2 – 3 Years’ experience in an administrative / internal sales role essential.

COMPUTER LITERACY

• Intermediate knowledge of MS Office packages (e.g. Word, Excel, etc.).
• Intermediate knowledge of ERP programs; Syspro highly advantageous.

PERSONAL ATTRIBUTES

• Presentable with excellent verbal and written communication skills.
• Ability to read, write and speak English well.
• Excellent co-ordinating skills.
• Ability to meet deadlines.
• Ability to work independently, but also as a team player.
• Be able to cope well under pressure.
• Attention to detail.
• Honest and reliable.

KEY PERFORMANCE AREAS: (Duties not limited to)

• Operate the switchboard and transfer calls to the relevant parties.
• Forward orders timeously to the internal sales administrators.
• Assist internal sales administrators, processing of orders will be required – this would need direct liaison (via email, telephonically, etc.) between the sales force, customers, and company supply chain to complete all internal and external customer orders timeously and accurately.
• Handling of customer queries should they arise, i.e. assisting Debtors with the retrieval of POD’s and or trip sheets.
• Conversion of orders from picking slips to an invoice and to assist with the final dispatch
• Process, i.e. trip sheets / manifests.
• Provide regular feedback to clients and sales force regarding order fulfilment status.
• Ensure all complaints are recorded properly and are closed out upon resolution with the customer.
• Ad hoc administrative duties.
• Handle email distribution to administrators.