Receptionist / Admin

Planet Fitness; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A well-known fitness company in Pretoria is seeking a full-time Receptionist to manage guest experiences, handle calls, and provide administrative support. Candidates must have strong communication skills and the ability to multitask effectively. A high school diploma is required. This role offers an opportunity to interact with clients and ensure a positive atmosphere at the reception area.

Qualifications

• Ability to stay calm under pressure.
• Prepare and manage basic documents or forms.
• Monitor office supplies and request replacements when required.
• Support other departments with ad hoc admin tasks.

Responsibilities

• Welcome guests, clients, and customers warmly and professionally.
• Handle incoming calls and direct to appropriate departments.
• Provide Guest Access for sales appointments.
• Receive, sort, and distribute incoming mail.
• Maintain cleanliness and order in the reception area.
• Manage queries, complaints, or concerns professionally.
• Use phone systems, email, and internal messaging for communication.
• Enforce building entry protocols and monitor visitor access.

Skills

Excellent communication and interpersonal skills

Professional appearance and demeanor

Strong organizational and multitasking abilities

Basic IT literacy (Microsoft Office, booking systems)

Education

High School (matric)

Job description

Core Responsibilities

• Greeting Visitors – Welcome guests, clients, and customers warmly and professionally. Offer assistance, refreshments, or directions as needed.
• Answering Calls – Handle incoming calls promptly and courteously. Direct calls to the appropriate departments or take messages.
• Managing Appointments – Provide Guest Access that has sales appointments. Visitor Management: Register guests and issue visitor passes. Inform staff of arrivals and ensure compliance with sign-in/out procedures.
• Handling Mail and Deliveries – Receive, sort, and distribute incoming mail. Manage courier services and outgoing post.
• Administrative Support – Maintain reception area cleanliness and order.
• Customer Service – Deal with queries, complaints, or concerns professionally. Provide information about the company, services, or premises. Ensure a positive customer experience at all times.
• Technical / Software Use – Use switchboard, phone systems, and voicemail. Use email and internal messaging systems for communication.
• Health & Safety / Security – Enforce building entry protocols. Monitor visitor access and maintain confidentiality. Follow emergency procedures when needed (e.g., fire evacuations).

Key Skills Required

• Excellent communication and interpersonal skills
• Professional appearance and demeanor
• Strong organizational and multitasking abilities
• Basic IT literacy (Microsoft Office, booking systems, etc.)

Qualifications & Additional Capabilities

Ability to stay calm under pressure. Prepare and manage basic documents or forms. Monitor office supplies and request replacements when needed. Support other departments with ad hoc admin tasks (e.g., data entry, photocopying).

Job Type: Full-time

Pay: R

• ,00 - R
• Application Question(s): Are you located in Pretoria East. Education: High School (matric) (Required) Work Location: In person