Receptionist

Beekman Group; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading property and leisure management company in Pretoria is seeking a Front Office professional to ensure excellent guest reception and support during their stay. The role requires 2 years' experience, guest relation skills, and computer literacy. Willingness to work flexible hours is essential. This is an excellent opportunity for candidates looking to grow in a dynamic environment.

Qualifications

• 2 years' experience in a similar position.
• Ability to resolve complaints & problems.
• Prepared to work on weekends, public holidays, and late evenings.

Responsibilities

• Ensure guests receive the best possible reception and assistance.
• Handle guest queries and complaints satisfactorily.
• Maintain front office procedures and systems according to standards.

Skills

Computer literacy skills including Excel & Word

Excellent guest relation skills

Interpersonal & communication skills

Education

Matric

Tools

Property Management systems

Job description

Key Performance Areas : Ensuring that guests receive the best possible reception and assistance both on arrival, during their stay & upon departure.

Ensuring that all Front Office procedures are followed & systems maintained and managed in accordance with set standards policies & procedures.Duties range from telephone, office administration, reservations, guest related queries, stock / asset control, data capturing and handling of money.

Assisting guests with queries and complaints, ensuring that same are resolved to their full satisfaction.

Facilitating excellent communication with guests, other departments as well as colleagues.

General problem-solving tasks.Key Competencies & Personal Attributes : Matric2 years' experience in a similar positionComputer literacy skills including Excel & WordWorking experience of Property Management systemsExcellent guest relation skills and the ability to resolve complaints & problemsOwn transportValid code B driver's license will be an advantageAbility to work under pressureGood interpersonal & communication skillsPatiencePrepared to work on weekends, public holidays, late evenings and call outsNo accommodation providedOnly short-listed candidates will be contacted.South Africa's leading corporate player in the development and management of property and the leisure sector, currently has the following opportunity at Menlyn Mix Apartments & Hotel Suites in Menlyn, Pretoria.

In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups.Ref #