Receptionist

FAIRMONT; Mbombela; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading hotel brand in Mbombela seeks a friendly Receptionist to create a welcoming environment for guests. Responsibilities include greeting visitors, managing reservations, addressing inquiries, and supporting administrative tasks. Ideal candidates will have excellent customer service skills, a high school diploma, and experience in front office operations. Flexibility in scheduling is necessary.

Qualifications

• Prior experience in front office operations or customer service preferred.
• Ability to multitask and prioritize in a fast-paced environment.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Greet and direct visitors, ensuring a warm and professional welcome.
• Handle check-in and check-out procedures for guests.
• Process reservations and manage room bookings.
• Address guest inquiries and provide prompt solutions.

Skills

Excellent customer service

Communication skills

Problem-solving skills

Organizational abilities

Proficiency in property management systems

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a professional and friendly Receptionist to join our team in Mbombela, South Africa. As the first point of contact for our organization, you will play a crucial role in creating a positive and welcoming environment for our guests and clients.

• Greet and direct visitors, ensuring a warm and professional welcome
• Manage incoming phone calls, emails, and correspondence efficiently
• Handle check-in and check-out procedures for guests
• Process reservations and manage room bookings
• Address guest inquiries and provide prompt solutions to their needs
• Coordinate with other departments to ensure guest satisfaction
• Maintain a clean and organized reception area
• Perform administrative tasks such as data entry and filing
• Ensure accurate billing and payment processes
• Support other departments with clerical tasks as needed

Qualifications

• High School diploma or equivalent
• Prior experience in front office operations or customer service preferred
• Proficiency in property management systems and basic computer skills (e.g., Microsoft Office)
• Excellent customer service and communication skills
• Strong attention to detail and organizational abilities
• Ability to multitask and prioritize in a fast-paced environment
• Problem-solving skills and a proactive approach to guest satisfaction
• Flexibility to work various shifts, including weekends and holidays
• Professional appearance and positive attitude
• Knowledge of the hospitality industry and local area is a plus