Receptionist

Ampath Laboratories; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading service provider in Johannesburg seeks a customer service professional to assist guests and manage various inquiries. The ideal candidate has strong customer service skills, is proficient in English, and has experience in hospitality or similar roles. Responsibilities include checking in guests, handling payments, and ensuring guest satisfaction. Familiarity with Opera software is a plus.

Qualifications

• Experience of managing customer relations face to face and via phone.
• High level of spoken and written English required.
• Customer service experience essential.

Responsibilities

• Welcome and assist guests in a friendly manner.
• Check guests in/out and take payments.
• Manage telephones, emails, and reservations professionally.

Skills

Customer Service Skills

High level of spoken and written English

Managing customer relations

Tools

Opera software

Job description

Responsibilities

• Welcome, assist and direct guests correctly in a friendly and polite way
• Provide high quality customer service at all times
• Check the guests in / out, take payments
• Manage telephones, emails and reservations in a prompt and professional manner
• Ensure that all correspondence are recorded and filed accurately
• Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate
• Reviewing guest special requests and ensure that they are met or exceeded
• Handle problems that arise in an effective professional manner
• Working with all hotel departments to ensure guest expectations met or exceeded

Person Specification

• Essential Experience of managing customer relations face to face and via phone
• Essential High level of spoken and written English
• Essential Customer Service Skills e.g. face to face, telephone, email etc.
• Desirable Proven experience in hospitality, reception and admin or similar customer facing role
• Desirable Cash handling
• Desirable Familiarity with Opera software