Receptionist

Accorhotel; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A hospitality company in South Africa is looking for a front desk manager to evaluate hotel occupancy, manage guest check-ins, and ensure a high level of guest satisfaction. The ideal candidate should have a pleasant personality, service-oriented mindset, and experience with the Opera system. Fluency in English is mandatory, and knowledge of additional languages is a plus. This position requires the ability to stand for long periods and work shifts.

Qualifications

• Must be physically able to stand for 8 hours daily.
• Another language will be an asset.

Responsibilities

• Evaluate hotel occupancy and coordinate with various departments.
• Manage guest check-in/out and resolve requests.
• Prepare occupancy and guest reports.
• Inform guests of hotel rates and create/cancel/confirm reservations.
• Check and manage room allocation.

Skills

Good command of written and spoken English

Service oriented

Pleasant personality

Ability to work on a shift basis

Tools

Opera system

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5, hotels, 10, restaurants and lifestyle destinations.

Here, we believe in you and what you bring to the table.

There are many opportunities for development and advancement.

Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet.

Together, we embody the vision of responsible hospitality.Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

Basic Job Responsibilities

• Evaluate the everyday status of all hotel occupancy and coordinate with various departments e.g. reservation, sales, and housekeeping to ensure optimal level of guest satisfaction.
• Manage and greet all guests, monitor and resolve all requests.
• Perform check-in / OUT of guests using the Opera system.
• Welcome and greet guests, and answer inquiries and incoming calls.
• Prepare occupancy and guest reports
• Maintain group and individual arrival reports daily.
• Inform guests of hotel rates and services and create / cancel / confirm reservations.
• Check and manage room allocation.
• Determine and ensure compliance with all key control policies and manage all safe deposit boxes for guests.
• Coordinate and assist the concierge in all services to guests.
• Maintain knowledge of all emergency procedures
• Evaluate all credit limit reports on an everyday basis and manage room availability efficiently.

Qualifications

• Pleasant personality with a good appearance.
• Service and guest oriented- Very good command of both written and spoken English- Another language will be an asset- Another language in addition will be an asset.
• Opera experience is a plus- Physical Ability to stand for 8 hours daily- Ability to work on shift basis.